Customer Care Associate - Medicaid Team, Geisinger Health Plan (must reside in Eastern Standard[...]

Job Summary Geisinger Health Plan is now hiring full-time Customer Care Associates for our September 2026 training class. If you are looking for an opportunity to begin a career in healthcare where you can grow not only in our health plan but also in the Geisinger health system, please apply. Job Duties Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns. Serves as primary contact for customers. Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits. Investigates all concerns/issues to assure accurate information is provided in a timely manner. Provides resolution for all customer concerns and inquiries. Communicates and coordinates with the appropriate internal departments to resolve customer concerns. Documents and codes accurately all inquiries/concerns. Provides customers with the complaint/appeal and grievance process. Documents complaint/appeal and grievances and forwards to the appropriate team for processing. Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details Work Schedule / Hours Hours of Operation are Monday thru Friday 8am - 8pm. Saturday 8am - 2pm. Shifts can change based on business need and process will be discussed during the interview & hiring process. During peak business times, and new election periods, extended hours may be required. Work at Home requirements To ensure a productive and secure remote work environment, the following conditions must be met: Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work. Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals. High-Speed Internet Connection Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted). Minimum Speed Requirements: Download: 75 Mbps Upload: 25 Mbps Ping: Less than 150 ms Jitter: Less than 30 ms Connectivity: The computer must be connected via Ethernet cable. Wi‑Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection. Education High School Diploma or Equivalent (GED) (Required) Experience Minimum of 1 year – Customer Service (Preferred) Certification(s) and License(s) — EEO Statement We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. #J-18808-Ljbffr Direct Jobs