Retail Store Manager (Downtown #26)

Job Description

Job Description

ORGANIZATION:
For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for an Assistant Store Manager to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental, social, and economic strength.
• Ethics: We uphold high standards of honesty, integrity, and fairness in all business dealings.
• Respect: We treat every individual with dignity, care, and sincerity to build an equitable environment.
• Voice: We listen to each other, value feedback, and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: To transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To manage and operate a Goodwill Retail store. To fulfill Goodwill’s mission statement.

SUPERVISION RECEIVED: VP of Operations/Sales, District Manager & Store Manager

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store

QUALIFICATIONS/EDUCATION:

• High school education, two years of college or the equivalent.
• Three to five years upper management experience
• Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility.
• A valid driver’s license and insurability is required. 
• Must have a telephone and maintain it in operating order within the telephone company's maintenance capabilities. 
• Must pass/complete background check. 

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES : Delegation, Customer Service, Motivating People, Ethics and Trust, Written Communications, Oral Communications, Creditability, Customer Service, Integrity, Job Knowledge, Computer Skills, Math Skills, Leadership, Adaptability, Product Knowledge, Managing People, Planning and Organization Skills, Accuracy, Team Builder, Goal Orientated, Mentor, Performance Coaching, Cash Handling, Inter-Personal Skills, Hiring and Training, Safety and Security.

JOB COMPETENCIES:   Serves as Hiring Manager; Completes employee work schedules, evaluations, ADP and handles customer complaints. Oversee store operations including inventory, warehouse and stock rotation. Performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all associates, trains employees and follows cash handling procedures.

ESSENTIAL FUNCTIONS:

• Must complete employees' work schedules. They must complete employee evaluations as needed. They also counsel, hire, terminate, and train employees.
• Responsible for maintaining ADP.
• Maintains store premises and grounds in a clean, neat condition. Reports need repairs and recommend replacements as necessary. Assures that the appearance of the store and premises is creditable at all times. Holds fire drills, tornado drills, and instructs workers in fire prevention and safety practices.
• Supervises the sales force and processing areas where applicable. Sell merchandise as time permits. Attends to and satisfy customers’ needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events. Keeps new merchandise area stocked, inventoried, and marked.
• Checks condition and placement of stock in a clean, neat, and orderly condition. Rotates stock and marks down prices in accordance with store procedure. Suggests and maintains displays and prepares and places signs in sales areas and windows.
• Trains and supervises store personnel in sales techniques. Holds monthly sales meetings and assemblies for training, morale purposes, and for relation information about the organization and the overall Goodwill program. Minutes from meeting to go to District Manager and Vice President of Operations.
• Performs administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
• Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions.
• Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to District Manager and Vice President of Operations/Sales.
• Must be able to count all monies of deposits for store operations. 
• Must be able to make bank deposits with your own transportation daily.

DUTIES AND RESPONSIBILITIES:

• Must be able to work Saturday and Sunday.
• Greets customers.
• When working with monies, safe and monies must be locked up at all times.
• Adhere to all ethical standards and confidentiality of records.
• Adhere to all safety policies and reports violations.
• Support mission statement and activities of other departments.
• Must be able to lift up to 50 lbs.
• Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized.
• Responsible for safety and well-being for all employees and clients.
• Must work at least two nights per week.
• Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment.
• Must approve all hours worked and enter vacation, sick leave etc. in a timely manner for the employees at my location.
• Other duties as assigned.

 

Relations with Store Personnel:

Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them.

Relations with Store Customers:

Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgment and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers.

Relations with District Manager and Vice President of Operations:

Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.

NOTE: Must have a telephone and maintain it in operating order within the telephone company's maintenance capabilities. Must pass/complete background check. Must be a licensed driver-must be insurable. Must be bondable.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• The cleanliness, neatness, and orderliness of his/hers store premises.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• The manner in which duties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.
• The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers. 
• The effectiveness of his/her merchandising methods and displays.
• The extent of his/her participation in community activities in the area served by his/her store.