Service Manager

For field and shop technicians, drivers, management, sales and more. Location: Traverse City MI , US Department: MIE Traverse City Type: Full Time Posted: 2026-09-02 Description Join Our Team as a Service Manager in Traverse City! Are you ready to take your career to the next level? Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 2749 Aero Park Drive, Traverse City, MI 49686-9101 . If you have a passion for managing service departments, supporting customers and technicians, and ensuring top-notch service quality, we want to hear from you! Why Morrison Industrial Equipment? At Morrison Industrial Equipment, we value our employees and offer a supportive, family-oriented work environment. With over 70 years of service, we pride ourselves on our strong customer base and commitment to excellence. As a leading material handling equipment dealer, we provide a wide variety of products, including LP, diesel, and electric forklifts, scissor and boom lifts, floor cleaning equipment, and much more! What We Offer: Competitive Compensation: Pay commensurate with experience but enjoy a guaranteed first-year base compensation level of $72,000 through a salary and quarterly incentive program. Comprehensive Benefits: Health, dental, vision, FSA options, life, and disability insurance available from day one. Plus, generous paid time off, paid holidays, and a retirement plan with a 50% match on the first 6% you contribute, up to $2,500 per year. Additional Perks: Employee referral incentives, wellness programs, and an employee assistance program. Our Ideal Candidate: Experience: 3+ years of management experience, strong mechanical knowledge, and experience in dispatch services. Skills: Excellent people skills, written and verbal communication skills, and intermediate computer skills (including Microsoft Office 365). Attributes: Ability to multi-task and prioritize in a challenging environment, and a commitment to providing exceptional customer service. Key Responsibilities: Manage Technician Timecards: Organize weekly payroll and ensure accurate processing. Work Order Management: Open, process, and monitor work orders for efficient service delivery. Customer Communication: Proactively contact customers to provide repair status updates. Daily Debriefing: Collaborate with technicians to ensure efficient scheduling. Estimate Preparation: Prepare, present, and process repair estimates. Warranty Claims: Handle warranty claims with precision. Customer Support: Answer phones and assist customers with a positive, client-driven attitude. Rental Assistance: Support rental inquiries, quotations, set-up, and deliveries. Additional Duties: Perform other tasks as assigned. #J-18808-Ljbffr