Dispensary Associate - Full Time

Dispensary Associate - Full Time

Trulieve is seeking a full-time Dispensary Associate to provide exceptional customer service and educate patients about cannabis products. The position offers a salary of $14.50 per hour, with eligibility for tips, and requires a high school diploma or equivalent. Candidates should have prior experience in retail or customer service, as well as cash handling experience. Applicants must be at least 21 years old and possess excellent communication and interpersonal skills. The role also entails flexibility in working hours, including evenings, weekends, and holidays, and the ability to work up to 40 hours per week.

If you have an interest in being part of one of the fastest growing industries in the nation and you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.

Key duties and responsibilities include providing exceptional customer service to customers, guests, and coworkers. Provide empathy and compassion to patients. Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge. Assist Managers and Shift Supervisors with returns in accordance with company policy. Prepare and process patient orders in a timely and efficient manner. Follow Trulieve Policies and Procedures. Work directly with the leader on duty to enhance the customer experience. Assist customers with any product or device issues. Work with leadership and management to find solutions to customer issues. Document customer issues and concerns on the customer's profile. Maintain a clean and well-stocked workstation throughout the shift. Any other task(s) as assigned by Management.

Additional responsibilities as Delivery Associate as needed include possessing a valid driver's license and clear driving record to fulfill delivery driver role. Follow all Trulieve Policies and Procedures as delivery associate. Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Skills and qualifications include a high-school diploma or equivalent and experience in the field or in a similar field. Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV). Prior experience, preferably in retail and/or customer service area is a plus. Must have prior cash handling experience. Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels. Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form. Must be able to work effectively without supervision and in a team environment. Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion. Able to understand and follow written/oral instructions. Ability to interact with customers and team members respectfully and politely. Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices. Must possess the mental and physical capacities necessary to perform the job duties. Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role. Must be able to pass a comprehensive background record check.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.