Operations Associate - Washington D.C.

Job Description

Job Description

At Blueground , we’re on a mission to make everyone feel at home—wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life’s next chapter.

Since 2013, we’ve grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homes—and we’re not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.

Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we’ve built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you’ll find a place to grow, make an impact, and shape the future of a world leading organization.

We’re guided by five principles that reflect how we work and win together:

• Putting Guests First – Everything starts with delivering an unforgettable guest experience.
• Speed – We move fast, stay agile, and keep pushing boundaries.
• Keeping it Honest – We lead with transparency and build trust through open dialogue.
• Embracing Change – We welcome new challenges with optimism and adaptability.
• Diving In – We take ownership, act with purpose, and deliver meaningful results.

The Role

We’re looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.

From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you’ll be instrumental in maintaining Blueground’s high standards and delivering a seamless experience for every guest.

What You’ll Be Doing

• Unit Preparation & Upkeep: Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
• On-the-Ground Support: Serve as Blueground’s boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
• Inspections & Quality Checks: Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
• Walkthroughs & Quality Assurance: Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
• Ad Hoc Projects: Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
• Team Coordination: Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.
  

Requirements

• Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment

• Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.)
• Strong organizational skills with attention to detail
• Ability to lift and move items over 30 lbs regularly
• Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps
• Positive, upbeat, and team-oriented personality

Additional Requirements:

• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

Benefits

• Competitive salary and annual performance bonus ($53,000 - $60,000 and up to 15% annual performance bonus)
• Device stipend
• Flexible PTO
• Cigna Healthcare (Medical, Dental, Vision)
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!

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