Stability Service Case Manager

Lighthouse is hiring three (3) Supportive Housing Case Managers to work with formerly homeless and

at-risk of homelessness individuals and families placed at our Auburn Place Apartments. These positions

will be headquartered in Pontiac, Michigan, and will work with clients in an on-site setting throughout.

The goal of Supportive Housing Case Managers is to assist community members in seeking and

securing longer-term housing solutions and increase their overall self-sufficiency while maintaining

their housing. Case Managers will provide wrap-around supportive services to clients as well as

connect them to other community resources. The ideal candidate will be able to work well with a

team of case managers, probation officers, and other on-site community service providers to identify

and address client needs related to housing stability. An ideal candidate will have great interpersonal

skills to foster positive relationships with clients who may have significant barriers to accessing

housing and resources, good writing skills, strong attention to detail, strong de-escalation skills, and be

willing to work a flexible schedule with trauma-informed care and harm reduction tactics.

Responsibilities:

● Screen applications and community members and connect eligible community members to

Permanente Supportive Housing opportunities

● Screen eligible community members for MSHDA Section 8 vouchers including managing and

maintaining the MSHDA waitlist and MSHDA portal, as applicable

● Maintain a caseload of 15 clients

● Assist clients in obtaining personal documents necessary for the housing programs

● Outreach to landlords for mediation, negotiation, and tenant relations

● Link clients to resources for move-in costs, furniture, moving services, etc.

● Provide ongoing case management services to clients following the Housing First model with

a strength-based approach by conducting in-home/in-community case management support

at least monthly

● Complete timely program entries, exits, and case notes using the Homelessness

Management Information System (HMIS)

● Track case management activities and client outcomes in HMIS as well as in an internal

tracking-log

● Enter data in real-time when possible, and at least within 48 hours

● Work closely with Property Managers

● Conduct general monthly housing inspections and assist clients with move-ins

Other Core Responsibilities:

● Foster and coordinate inter-agency collaborative solutions and referrals to help clients

connect with shelter/housing, meet their goals, and attain long-term stability.

● Ensure the proper maintenance of all client related files and records.

● Continuously improve and consistently implement various case management and data

collection tools.

● Enforce program rules, policies, and procedures and uphold agency values to maintain a

safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.

● Assist with answering phones and crisis calls as needed.

● Participate in internal and external task forces and committees working to assist the

Requirements:

● Lived or professional experience working with people experiencing homelessness or extreme

levels of poverty in the US.

● 1 year of experience in a role directly or indirectly related to human/social services and/or

case management

● Bachelor's degree, or five years of experience within a role directly or indirectly related to

human/social services and/or case management

● Reliable transportation and maintenance of automobile insurance

● Valid driver’s license; Lighthouse reserves the right to require a driving record check with

respect to any employee where driving is an essential function of the position.

● Knowledgeable in Microsoft Office Suite and Google Apps

● Flexibility and the capacity to prioritize tasks in a rapidly changing environment

● Ability to multitask effectively in a fast-paced environment

● Ability to work with a challenging and diverse population

Preferred Qualifications

● BSW from a 4-year accredited college or university or master’s degree in a related field

● 2+ years’ experience in a role directly or indirectly related to human/social services and/or

case management

● An understanding of the social constructs impacting those experiencing economic instability

● Knowledge of the social services landscape in Oakland County and surrounding areas

● HMIS experience

● Ability to self-regulate and work independently while coordinating with other staff

● An appetite for innovation and creative problem-solving

● Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT training

● Proven ability to work effectively with racially and ethnically diverse clients and teams

● Experience in managing and leading teams

● Ability to build consensus and resolve conflict; exhibits willingness to have difficult

conversations.

● Exceptional communication ability, both written and oral.

● Ability to listen and accept feedback constructively.

● Possess high emotional intelligence skills.

● Unwavering personal integrity.

● Ability to lead in a fast-paced, demanding, constantly changing environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an exhaustive

list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be

required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone and other

office equipment as needed to perform duties. The noise level in the work environment is typical of

that of an office. Incumbent may encounter frequent interruptions throughout the workday. The

employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion,

handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in

office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact

with domestic animals. The physical demands are representative of those that must be met by an

employee to successfully perform the essential