Dispatcher

Job Description

Job Description

Dispatcher

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on—and we're looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.

About the Role

We are seeking a highly organized and fast‑thinking Residential HVAC Dispatcher to serve as the communication hub between our customers and our technicians. Your primary mission is to keep the day flowing, keep the technicians productive, and ensure every customer feels taken care of.

If you excel in a fast‑paced environment, enjoy coordinating moving parts, and can solve problems quickly, this position will be a strong fit.

Key Responsibilities

Own the Daily Schedule-

• Assign the right technician to the right job

• Maintain efficient routing to reduce drive time

• Balance emergency calls with maintenance visits

• Adjust the schedule in real time as jobs evolve

Support Technicians in the Field-

• Provide accurate job details before arrival

• Communicate updates, changes, and customer notes

• Help prevent unnecessary callbacks

• Keep technicians moving and productive

Communicate Clearly With Customers-

• Confirm appointments and arrival windows

• Provide updates when schedules shift

• Maintain calm, clear, and professional communication

• Deliver excellent customer service over the phone

Filter and Prioritize Incoming Calls-

• Identify true no‑cool or urgent situations

• Capture essential job details quickly

• Recognize opportunities for maintenance, repair, or replacement

Maintain Operational Awareness-

• Track technician locations and job progress

• Coordinate follow‑ups, parts needs, and rescheduling

• Ensure no customer or job falls through the cracks

Protect Revenue and Efficiency-

• Reduce wasted time and unnecessary travel

• Prevent double dispatches

• Keep the schedule full and productive

Qualifications

• Experience in HVAC, plumbing, electrical, or similar service industry (preferred)

• Strong communication and customer service skills

• Ability to multitask and stay calm under pressure

• Familiarity with scheduling or dispatch software

• Problem‑solving mindset and team‑oriented attitude

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.

You should be proficient in:

• HVAC
• Customer Service