Mental Health Case Manager

Under directionof the Program Manager of Adult Mental Health and within federal, state andlocal guidelines performs routine case management work.Work involvesdeveloping and maintaining long‑term contact with clients, client families, andservice providers for medical, social, educational, and related service needs.

This position is responsible foroverseeing the care of individuals served assigned to various Levels of Care(LOC). Works to ensure the continuity of care for individuals served. Worksunder moderate supervision, with limitedlatitude for the use of initiative and independent judgment.

Education,Training, and Experience

• Graduation froman accredited four‑year college or university with major course work in a humanservices field as required to qualify as a Qualified Mental Health Professional(QMHP) and six (6) months prior experience in a mental health field preferred.
• Master's Degreein a human services field and previous Crisis experience preferred.

Registration,Certification, Licensure, and Other Qualifications

• Must haveand maintain a background and criminal history free from any disqualifyingoffenses as outlined by the Texas Administrative Code (TAC) and the Healthand Human Services Commission (HHSC).
• Must possessand maintain a valid driver's license and automobile insurance.

oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days.

• Successful completion of allposition‑specific training within thirty (30) days of employment is required.

Knowledge,Skills, and Abilities

• Knowledge of community resources, of casemanagement delivery systems, and of program policies and procedures.
• Ability toassess clients' needs, coordinate individuals' services, communicateeffectively, and to train others.
• Ability towork as a member of an interdisciplinary team to ensure referral to appropriateCenter program as needed.
• Has the ability to work independently and makedecisions but seeks guidance when needed.
• Ability tomake decisions based on education and or clinical experience, which reflectconsistency with Center's Guiding Principles, Policies and Procedures, andStandards of Care.
• Thisposition requires an understanding of community resources available for DentonCounty and the willingness to acquire new resources in the community.
• Understanding andpractice of Trauma Informed Care principles.
• Ability to workwith clients of different cultural backgrounds, sexual orientation, and beliefsystems.
• Ability to workwith clients who may display symptoms of mental illness including; poorhygiene, difficulty controlling anger and low frustration tolerance, difficultyor inability to display appropriate social behavior, and who are suicidal orhomicidal.
• Ability todisplay regular and reliable (in‑person, if required) attendance.
• Understanding andpractice of Trauma Informed Care principles.

The following list outlines key responsibilitiesfor the position; however, it is not exhaustive and does not encompass allresponsibilities. Additional duties may be assigned as needed.

1.Standard and expectation of above function. Attends and participates inall scheduled team meetings.

• Staffwill attend meetings as scheduled and sign in for meetings to acknowledge theirpresence and understanding of the topics discussed.
• If ameeting is missed, staff will get with supervisor within one week to review theinformation.

2. Provides courteous,professional services at all times.

• Interactswith Center staff, individuals, and community members in a professional manner.

3.Provides Case Management services. .Caseload size will vary.

• Providesupported employment, supported housing, budgeting, skills training asappropriate, etc., to individuals served as defined in Texas Resilience Recovery(TRR) guidelines.
• Providesresources/referrals to meet individual needs and helps them navigate differentsystems.
• Willassist other teammates in their absence by providing services to individuals ontheir caseload as needed.

4.Completes community base visits per minimum monthly contact.

• Communitybased visits to occur 20% of the time for individuals approved for Level of Care(LOC) 1 and LOC 2.

5. Providestransportation for individuals as needed.

• Safely transports individuals using Center vehiclesand/or personal vehicle without accident, citation or another incident.
• Follows all Center guidelines while driving, includingrestriction of food, drink, smoking, and cell phone use.
• Completes all required vehicle checklists asscheduled.
• Maintains fuel and fluid levels of vehicles andreports all maintenance issues immediately to appropriate supervisor.
• Maintains personal driving record within agencystandards and requirements.
• Provides ongoing evidence of current auto liabilityinsurance.
• Provides transportation in own vehicle only asapproved by supervisory staff.
• Maintains his or her personal vehicle and companyvehicles to ensure the safety of individuals and other staff.
• Completes vehicle paperwork in a timely manner.
• Keeps company vehicles clean and disposes of trash andclutter daily.
• Drives safely and adhere to all Center and state laws.

6. Ensureseach individual served is provided services as required by the level of careassignment.

• Engagementmeasure with consumers is at 65.6% on a monthly basis.
• Maintainscontact standards as defined in TRR guidelines.

7. Administersclinical assessments and paperwork to determine appropriateness of level of care assignments and level of rehabilitative services required to meetindividual's needs.

• Requiredpaperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan,Substance Abuse Needs Inventory, Rights Review, TIMA consent forms, TobaccoCessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Formcompleted prior to expiration and as needed based on individual change.

8. Isfamiliar with all applicable Texas Administrative Code (TAC), fidelity tools,and Texas Human Health Services (HHSC) contract information and Center policiesand procedures.

• Alldocumentation is completed within two business days, to meet or exceed 95%monthly.
• Skillstraining notes include fidelity words.

9. Ensuresindividuals charts are in compliance with HHSC contract requirements andstandards.

• Respondsto all chart audits by assigned deadline.
• Allpaperwork will be signed in black ink/or electronically in the EHR withcredentials and date.
• Allpaperwork is completed within Center policies and procedures.

10. Providesemergency/crisis intervention when necessary according to HHSC and Centerpolicies and procedures.

11. Completesother duties as assigned.

• Allassignments given are completed in a timely manner.

12.Hasthe ability to work independently and make decisions but seeks guidance whenneeded

13.Participates inthe Center's Zero Suicide Initiative.

a. Supports individuals experiencing a crisis by promptlyconnecting them with appropriate Center programs, such as the Mobile CrisisOutreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or otherapplicable resources. Ensure seamless coordination to facilitate timelyintervention.

b. Remains with individuals, when deemed safe, to providesupport and maintain a calm environment until specialized crisis staff oremergency personnel arrive to take over intervention efforts. Adheres to safetyprotocols to prevent escalation of the crisis situation.

c.Participates indebriefing sessions with the immediate supervisor or designated staff followinga crisis event. Collaborate with the team to review the incident, identifylessons learned, and ensure all HHSC guidelines and Center policies arefollowed.