Customer Service Representative - State Farm Agent Team Member

Benefits:

• Hourly pay plus commission/bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Ive been part of the State Farm family since 1995 and opened my agency in 2007. As a graduate of Towson Universityand a lifelong Maryland resident, I take great pride in serving the community I call home. Helping local families protect what matters most and preparing them for the unexpected is something I genuinely enjoy and find incredibly rewarding.

Our agency is built on relationships, trust, and a commitment to doing whats right for our customers. We strive to create a welcoming environment where team members can grow professionally while making a positive impact in the lives of the people we serve.

We offer a 401(k), health benefits, and a strong focus on work-life balance because we believe supporting our team is just as important as supporting our customers. Were looking for individuals who are motivated, customer-focused, and eager to build meaningful relationships while growing their careers in a supportive and rewarding environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Danielle Leonard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.



RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.