Services Ops Specialist - W-2

Requisition Number: 104571 Services Operations Specialist Location: This role is fully onsite in our Hanover Park, IL office. Salary: $20/hr Shift: 9 am - 5:30 pm About the role Operations Specialists are situated in different sections within the Sustainability department, which operates as an integration and warehouse facility. Expect moderate noise levels akin to a typical business office environment with computers, phones, and printers, as well as light foot traffic. Team mates should be comfortable working in a confined space and capable of sitting at a computer terminal for extended periods. As a SOC, you will: Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the client's Service Level Agreements (SLA). Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products. Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories. Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion. Work with vendors acquiring Return Merchandise Authorization (RMAs) for damaged, unused products. Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims. Work with internal personnel on problems relating to parts ordering information. Responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary. Manage team mailbox, ensuring emails are addressed throughout the day. Answer questions internal & external re: processes, procedures, inbound/outbound shipments. Problem‑solving and critical‑thinking abilities, and excellent organizational skills. Ability to adapt in a fast‑paced environment with a focus on attention to detail. Ability to work in a team and ability to work independently, strong time‑management skills and ability to self‑prioritize work responsibilities. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. #J-18808-Ljbffr Cyod