Triage Medical Assistant

Job Description

Job Description

Clinical Triage Medical Assistant

Pay: $21.00–$26.00 per hour (based on experience)
Schedule: Monday–Friday

Hours: 8:00 a.m.–5:00 p.m.

About the Employer-

Emerald Staffing is supporting a confidential search on behalf of a wellestablished, multiprovider healthcare organization in the Portland metro area. This organization prioritizes patientcentered care, efficient clinical operations, and strong team collaboration in a fastpaced environment.

Position Summary-

The Clinical Triage Medical Assistant provides frontline clinical support by addressing patient medical questions and concerns via phone systems and an electronic medical record (EMR) portal. This role serves as a primary point of contact for patients and requires strong critical thinking, documentation, and followthrough skills. The ideal candidate is attentive, compassionate, detailoriented, and comfortable managing a high volume of patient communications using a “onetouch” resolution approach whenever possible.

Essential Job Duties-

• Communicate professionally and compassionately with patients via phone and EMR patient portal
• Ensure clear, accurate written communication with proper grammar and punctuation for providers and staff
• Formulate symptom management responses quickly and calmly, including scheduling appointments, placing orders, and submitting prescriptions at the time of contact
• Respond to inbound patient calls and voicemails, averaging 40+ calls per day
• Prioritize and route incoming patient messages based on clinical triage needs
• Research patient records through EMR and patient portals to fully understand patient concerns
• Complete all required callbacks for patients, providers, and the clinical team
• Document all patient communications accurately and thoroughly in the medical record
• Evaluate prescription refill requests, medication effectiveness, and potential changes; submit prescriptions when appropriate
• Assist with medical records and leaverelated paperwork, including FMLA, OFLA, STD, and Oregon Paid Family Leave
• Provide additional clinical support as needed
• Perform other duties as assigned

Requirements-

• Recent experience as a Medical Assistant, preferably in a urology or specialty clinic setting
• Graduate of a medical assisting program or equivalent handson clinical experience
• Strong proficiency in electronic medical records with excellent documentation skills
• Solid understanding of medical terminology
• Strong verbal and written communication skills
• Ability to work independently and take initiative
• Comfortable working in a fastpaced, highvolume clinical environment

Let us know you are interested!

Taylor N

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