NOC Specialist

We are looking for a NOC Specialist to provide dependable technical support for employees across customer service and corporate operations. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and connectivity issues in both onsite and remote environments. The role requires a service-focused, detail-oriented individual who can keep end users productive, manage core support tasks efficiently, and communicate clearly with both technical and non-technical staff.Responsibilities:• Deliver hands-on and remote assistance for desktop systems, laptops, software applications, and network-related incidents affecting daily business operations.• Handle user access support by resetting passwords, unlocking accounts, and resolving account-related issues within organizational systems.• Troubleshoot call center technology problems to minimize downtime and maintain a smooth support experience for operational teams.• Support employee onboarding by preparing equipment, coordinating workstation readiness, and ensuring users have the tools needed to begin work successfully.• Maintain accurate records in the asset management system for hardware inventory, assignments, returns, and device status.• Prepare devices for deployment by reimaging, formatting, and configuring new or returned equipment according to support standards.• Administer directory services tasks by placing users and computers into appropriate Active Directory groups based on business needs.• Assist with the setup, modification, and deactivation of user accounts to support employee onboarding and offboarding processes.