Client Service Associate

Job Description

Job Description

Client Service Associate

Employment Type

• Full-Time (40+ hours )

Benefits Offered

• Dental, Life, Medical, Paid Time Off, Retirement, Vision

Compensation

• $50,000 to $60,000 per year

Location : Short Hills & Bernardsville, New Jersey, United States

Summit Prep is hiring! Join a premier academic tutoring and college consulting company in solving some of the greatest education challenges of our generation.

This is an amazing opportunity to be part of a fast-paced environment and a dedicated, intellectually curious, and supportive team. We strive for excellence. We believe in continual improvement and recognize that the best of us are lifelong learners. We value thoroughness and an investigative nature. We embody the innovative spirit of start-up culture but with all the fine-tunings of an established and well-oiled machine.

We are currently seeking a full-time Office Assistant to handle a wide array of administrative tasks with a key client-facing role. This role is approximately 40 - 45 hours per week and is based in our office in Short Hills, NJ, with one or two days in our Bernardsville location.

We are looking for an individual who is comfortable stepping in and supporting their fellow coworkers when they are unavailable or overwhelmed. You should possess the ability to multitask while setting and maintaining complex schedules and providing administrative support. The ideal candidate for this job is client-focused, resourceful, extremely detail-oriented, diligent, and innately organized.

Specific responsibilities may include:

• Splitting time between client-facing work (~80%) and administrative support (~20%)
• Greeting employees, guests, candidates, and vendors warmly, helping preserve our welcoming culture
• Answering phone calls and responding to questions from prospective students and families
• Scheduling and maintaining daily sessions on a complex office calendar
• Making callbacks to hold or schedule New Client Calls
• Proctoring weekly practice tests for students
• Handling clerical tasks such as email communication, project tracking on spreadsheets, printing test packets, inventory, and document creation
• Managing select vendor relationships, including service requests and equipment repairs
• Supporting the Office Manager and/or Director of Business Operations on assigned projects
• Helping improve workflows and processes—revising procedures, creating new forms, and contributing to process improvements as the organization scales

REQUIREMENTS

Experience and qualifications

• At least 2 years of experience as an assistant
• Proficiency with Google Workspace (formerly G Suite)
• 2–3 professional references (current or former managers, colleagues, or clients)

Communication

• Superb interpersonal, written, and verbal communication skills, including professional email etiquette with clients
• Tact and diplomacy when working with children, parents, and staff
• High emotional intelligence, with the empathy and composure to deliver white-glove service — even in stressful situations

Work style

• Meticulous attention to detail
• Ability to take direction and follow through accurately and efficiently
• Creative problem-solving skills
• Self-confidence, energy, enthusiasm, and intrinsic motivation to do excellent work
• A drive to improve yourself, your colleagues, and the way things are done

Teamwork

• Works well on a team: anticipates needs and jumps in to help
• Flexible with tasks and assignments, pitching in wherever the business needs it

SCHEDULE

The schedule is FRIDAY - TUESDAY

• Friday, Saturday, and Sunday: 9:30 AM - 5:30 PM
• Monday, Tuesday: 11:30 PM - 7:30 PM
• Wednesday/Thursday: OFF
• Must be able to work on select holidays

BENEFITS

• Compensation: $50,000-60,000, dependent upon experience
• Annual performance-based raises
• Benefits: health insurance, vision, dental, flex spending account, 401k (with a % match), short-term/long-term disability, life insurance, and AD&D insurance
• Room for growth and promotions!
• Floating holidays are available
• 10 days of paid time off
• Professional development opportunities

THIS POSITION MAY NOT BE RIGHT FOR YOU IF:

• You prefer a remote work-from-home position ( this position is daily on-site in both our Short Hills and Bernardsville offices )
• The schedule for this position, detailed above, does not work for you
• You rush through tasks and aren’t in the habit of reviewing your work at least three times before finalizing
• Working under pressure and juggling several tasks are stress triggers for you

To apply: Please submit a resumé via the platform only. A cover letter, including why Summit Prep is the company you feel you’d thrive working for, is strongly encouraged.

**Please be advised that due to the high volume of responses we receive, we will only contact those candidates who most closely match our requirements.

**No unsolicited emails or calls. We will only accept applications submitted via the job board platform.**

Company Description