Night Auditor

Job Description

Job Description

Full job description

Position is for a Full-Time Night Auditor, and Weekends are mandatory. Pay is based on experience.

Purpose of Position:

Perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests' expectations. Answer all incoming phone calls, make reservations, and perform general cashiering duties. Responsible for checking in and out of all guests and responding to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy daily; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates, and other promotional programs.

Essential Functions/Tasks:

• Assist guests with any special needs and always make guests the 1st priority.
• Post room charges, taxes, and all other revenues to guest accounts.
• Process guest charge vouchers and credit card vouchers.
• Post guest charge purchase transactions not posted by the front office staff.
• Transfer charges and deposits to master accounts.
• Verify all account postings and balances.
• Monitor the current status of coupons, discounts, and other promotional programs.
• Track room revenues, occupancy percentages, and other front office statistics.
• Prepare a summary of cash, check, and credit card activities.
• Summarize the results of the management operation. Complete proper filing and reporting of statistics.
• Understand principles of auditing, balancing, and closing out accounts.
• Know how to operate the property management system and other front office equipment.
• Understand and know how to perform check-in and check-out procedures.
• Handle and resolve guest complaints.
• Use proper mail, package, and message handling procedures.
• Demonstrate good communication skills. Perform basic math and use a calculator.
• Use proper telephone etiquette.
• Write legibly. Send and receive faxes and copies.
• Perform Manager on Duty functions.
• Promptly report to the General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury, or other liability to individuals or company property.
• Know all emergency and safety procedures. Is aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area, lobby, and back office.
• Take the log and set all wake-up calls.
• Delivery of guest-requested amenities and daily newspapers, and express checkouts.

Job Requirements:

• Experience in Night Audit.
• Weekends are mandatory.
• Neat & well-groomed appearance. Uniformed in appropriate attire.
• Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity, and the ability to carry up to 50 pounds on a regular and continual basis.
• Pleasant personality and people skills.
• Flexibility in scheduling, including weekends.
• Maintain a high level of quality, service, and cleanliness.
• Eye for detail.
• Good communication skills.

Job Type: Full-time

Benefits:

• Employee discount