Clinical Nurse Manager Urgent Care

Urgent Care Center Manager

St. Mary's Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary's Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary's Healthcare has also been named a 2026 Times Union Top Workplacethe first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 15 years ago.

Employment Type: Full-Time

Shift: Days

Hours Per Week: 40

Hiring range: Starting at $96,096 annually.

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Provide direct operational and clinical oversight of three urgent care centers.
• Foster a culture of accountability, collaboration, patient-centered care, and continuous improvement.
• Lead day-to-day operations, ensuring efficient patient flow, quality outcomes, and exceptional customer service.
• Monitor and improve key performance indicators including wait times, patient volumes, throughput, patient satisfaction, quality metrics, and financial performance.
• Serve as a visible and engaged leader, supporting staff and providers across all locations.
• Ensure compliance with regulatory, accreditation, and organizational standards.
• Champion initiatives that improve access to timely, high-quality healthcare services throughout the communities served.
• Collaborate with primary care, specialty services, behavioral health, and community partners to support care coordination and continuity of care.
• Utilize data and community health trends to identify gaps in care and implement strategies that improve population health outcomes.
• Develop programs and workflows that address health disparities and increase equitable access to healthcare services.
• Promote preventative care and community outreach efforts that support organizational population health goals.
• Monitor quality indicators and patient safety metrics and implement action plans as needed.
• Partner with providers and organizational leaders to address quality improvement opportunities.
• Investigate and resolve patient, staff, and operational concerns in a timely manner.
• Recruit, develop, mentor, and retain high-performing team members.
• Conduct performance evaluations and support professional growth and succession planning.
• Manage staffing plans, scheduling, productivity, and labor resources.
• Foster employee engagement and promote a positive work environment focused on teamwork and accountability.
• Develop and manage departmental budgets and resources.
• Monitor productivity, staffing utilization, and operational expenses.
• Identify opportunities for cost containment and operational efficiency while maintaining quality care standards.

Supervisory Responsibilities:

• Provides direct supervision and leadership to clinical staff across the St. Johnsville, Gloversville, and Amsterdam Urgent Care Centers, including Registered Nurses, and Licensed Practical Nurses of 1-2 years prior experience.
• Recruits, interviews, hires, onboards, and retains high-performing team members.
• Conducts performance evaluations and provides ongoing coaching, mentoring, and professional development.
• Establishes performance expectations and holds staff accountable for achieving organizational, departmental, quality, and patient experience goals.
• Develops and maintains staffing schedules that ensure appropriate coverage, productivity, and efficient resource utilization across all locations.
• Addresses employee relations concerns, including performance management, corrective action, conflict resolution, and policy compliance.
• Promotes a culture of collaboration, accountability, engagement, and continuous learning.
• Partners with providers and interdisciplinary leaders to foster teamwork and optimize clinical operations.
• Leads staff meetings, huddles, and educational initiatives to ensure consistent communication and alignment with organizational goals.
• Oversees orientation, competency assessments, annual education requirements, and regulatory training for clinical staff.
• Monitors workforce metrics, including turnover, vacancy rates, employee engagement, productivity, and retention, and develops action plans to address trends.

Minimum Qualifications:

Education, Training, and Experience:

• Diploma from an accredited Nursing Program. Bachelor's degree in nursing (BSN) or related healthcare field preferred.
• Minimum of three years of clinical nursing experience.
• Demonstrated understanding of ambulatory, urgent care, emergency, or outpatient operations.
• Strong communication, organizational, and problem-solving skills.
• Previous leadership or management experience in urgent care, ambulatory care, emergency services, or outpatient healthcare settings preferred.
• Experience leading quality improvement, population health, or access-to-care initiatives preferred.
• Knowledge of healthcare operations, performance metrics, and change management principles preferred.

Certifications & Licensure:

• Registered Nurse (RN) license in New York State.
• Graduate of an accredited nursing program.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embrace new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently.
• Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.

Qualifications

Licenses & Certifications

Required

Basic Life Support

Registered Nurse

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.