Facilities Supervisor

What you'll bring to the team

Job Title: Facilities Supervisor

Job Summary: Technical Supervisor Gateway North America

Qualifications & Experience

The Technical Supervisor is responsible for maintenance throughout the attraction to ensure the day-to-day

operation is running smoothly, safely, and efficiently. With a team of technicians, the Supervisor is responsible for

ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the

rides, cinema, equipment, and machinery.

Key Responsibilities:

• Manage building maintenance.

• Manage Technician Duty team and Team staffing schedule.

• Manage Housekeeping, Plumbing, HVAC, Electrician, and core product vendors Triotec/Simex.

• Maintain preventative maintenance/asset management via Facilitree Software.

• Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery

including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and

themed attractions.

• Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of

facilities equipment, rides, and themed attractions for the maximum guest experience.

• Re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance,

oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.

• Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are

implemented or developed and subsequently implemented if found necessary.

• Ensure all follow-up recommendations are carried out with immediate effect and that all relevant

paperwork and signoffs are completed.

• Effectively prioritize and execute tasks in a high-pressure, tight budget environment.

• Prepare, monitor, and maintain an environment of continuous improvement through operational action

plans and operating budgets.

• Initiate and organize training and evaluation and maintain adequate records.

• Ensure the highest levels of safety and compliance of Health, Safety & Security within the workplace and in

line with the Merlin Entertainments Group Health, Safety and Security Policy.

• Ensure team members are empowered to deliver outstanding service.

• Lead and motivate team to be “guest obsessed” and provide exemplary customer service.

• Forecast the staffing needs of the business. Develop and manage schedule for team members. Lead

Technician Team staffing schedule.

• Develop team members through team building, praise, coaching, training, and discipline, according to

company and department standards.

• Develop and execute programs to engage staff and improve performance with incentives and recognition.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be

expected within the scope and grading of the role.

• Perform other duties as assigned.

Education and Experience:

High School diploma or GED required. Technical college degree preferred. Bachelor’s degree desired. At least one

year of supervisory experience in a technical/themed environment. Experience in areas to include animation,

automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience

and education. Experience in a guest centric service industry is preferred. Highly self-motivated with previous

maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides and facilities equipment. Experience of maintaining flexibility

and the highest level of service in high-pressure and/or stressful situations. Proven ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments. A natural team leader with a confident, assertive but approachable personality. Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.

Licenses and Certifications

Ability to obtain related licensures or certification as may be required to perform the essential function of the

position or as required by law.

Travel Requirements:

• May occasionally require local travel.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with

the Merlin Entertainments Group Health, Safety and Security Policy and the law. Must ensure they follow safe

working procedures for all work activities they undertake, and they must not use any tools or equipment for which

they have not been trained. Where incidents do occur, must ensure they are reported to their line manager and

cooperate with any investigation as appropriate in accordance with applicable laws.

Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with the

Merlin Entertainments Group Health, Safety and Security Policy. They must ensure that risk assessments have been

carried out, that safe working procedures are in place for all work activities and that all employees in their teams

are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that

safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where

incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective

action is taken to ensure that such incidents are not repeated.

Working Conditions:

• Attendance is a mandatory function of this job.

• To support site operations, must be willing to work flexible hours, including morning, evenings, holidays,

and weekends.

Physical Demands:

• Ability to hear, listen, and to communicate with others.

• Ability to sit and stand for long periods of time.

• Ability to use basic computer tools.

• Wear all necessary personal protective equipment to perform job functions.

• Move throughout all areas of the attraction with or without reasonable accommodation.

• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job

function for the full shift with meal break.

• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.

• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye

coordination.

• May operate heavy power equipment.

• May work at height 20+ feet.

• May work with corrosive materials.

• May be occasionally exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or

batteries, hazardous waste.

• May be exposed to a loud work environment.

Environmental Factors

• Depending on location, work may be performed inside or outside with varying temperatures and floor

surfaces.

• Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions.

• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions.

• Exposure to shaking objects and equipment.

• Exposure to varying light levels while transitioning in and out of the attraction at various times of the

workday.

Lifting Requirements

• May be required to lift or carry items weighing up to 70 pounds with or without reasonable

accommodation.

Additional Non – Technical Competencies:

Be adaptable – adapting approach and demeanor in real time to march the shifting demand of different situation.

Collaborate – Building partnerships and working collaboratively with others to meet shared objectives.

Communicate Effectively – Developing and delivery communications that convey a clear understanding of the

unique needs of different audiences.

Ensure Accountability – Holding self and other accountable to meet commitments.

Core Behaviors

Merlin people create joyful experiences that unite and inspire people from every walk of life. Our ambition is to be

the best place in the work to work and visit. We do this by working together with shared values and demonstrating

values-based competencies.

We Care

We go above and beyond for our guests and our people – no gesture is too thoughtful. We

are uncompromising about safety, security, and welfare, setting the highest standards. We

work hard to have a positive impact, both on the planet and in our local communities.

Own Your Craft We constantly sharpen our skills and help others to grow in their roles. We listen closely

to others, learning from feedback. We take inspiration from our industry and world, to stay

at the forefront of entertainment.

Drive and

Discover

We give our best every day, owning our work and seeing it through until it’s done brilliantly.

We focus on the things that make the biggest difference: do less but do it better. We explore

untapped opportunities to delight more guests in more ways, embracing calculated risks.

Technical Supervisor

Job Description

Go Together

Enjoy the Ride

We work on our relationships daily, building teamwork and trust. We collaborate with

people from other teams and sites around the globe, to solve problems together and draw

on diverse perspectives. We commit to our decisions and move at speed to make progress

happen.

We bring fun and optimism to our work – because happiness helps us be at our best. We

support each other through challenges and turn missteps into opportunities to learn. We

cultivate a warm, welcoming environment where people feel a strong sense of belonging.

Disclaimer Statement

I confirm that I have read, understand and am able to perform the essential job functions of the job with or

without reasonable accommodation.

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

USD $35.00/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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Location (Country-State-City) US-NY-New York

Job ID 2026-13276

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name Madame Tussauds New York

Job Locations US-NY-New York