Operations Coordinator

Operations Coordinator

The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position will coordinate operations around all student records processing for online degree programs through Syracuse University Global. The position will be responsible for accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures. This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.

Education and Experience - Associate's degree required. Bachelor's degree preferred. 2-4 plus years office/administrative experience required, preferably in an academic environment.

Skills and Knowledge - This job requires knowledge of the University's policies and procedures, Rules and Regulations, as well as School/College interpretation, and the ability to work with them all. This position is also required to utilize all available technology to include, but not limited to, OnBase, PeopleSoft, CollegeNet, DegreeWorks. This position requires a strong customer service skill set, problem-solving skills, and detail-oriented administrative skills.