Inside Sales Support Associate (Remote)

Location & Travel This is a permanent remote position. Must be willing to work Central Standard Time (CST) but open to candidates located in Mountain Time (MT) or Eastern Time (EST). Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment. The Opportunity The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise. Your Impact Sales analysis: analyze customer sales data to identify sales trends and opportunities with management Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing Serve as liaison between our Sales Agencies, Distributors & Territory Managers Answer questions via email or phone regarding existing orders in a timely manner Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions What You Bring Bachelor's in Business Administration or related field preferred Lighting industry experience and product knowledge required 1-2 years of sales experience in similar inside sales role Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations Proficiency in Microsoft Office, specifically Outlook, Teams and Excel Experience with CRM software and Prophet 21 preferred Strong analytical and problem-solving skills Demonstrated exceptional organizational skills and attention to detail #J-18808-Ljbffr Keystone Technologies