Technical Account Manager - Customer Success & Solutions

Sigma Automate is looking for a hands-on, customer-facing Technical Account Manager to join our early-stage enterprise software team.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

We work with large organizations in healthcare, financial services, and other complex IT environments.

We're looking for someone who can help us turn new customers into successful, long-term relationships.

You'll work directly with our CEO, COO, CTO, customers, and prospects across the customer lifecycle:

• Lead technical onboarding

  help new customers get Sigma into production, including connectivity, firewall, integration, configuration, and initial troubleshooting.

  
  

• Work directly with enterprise IT teams

  build relationships with infrastructure engineers, architects, IT leaders, and executives.

  
  

• Support new customer sales

  join discovery sessions, technical demos, evaluations, POCs, and customer meetings alongside our CEO and COO.

  
  

• Spend time in the field

  travel regularly to customer and prospect locations for technical workshops, onboarding, relationship development, and sales engagements.

  
  

• Own customer success

  stay close to existing customers, drive adoption, support renewals, and identify expansion opportunities.

  
  

• Be the voice of the customer

  bring customer feedback, requirements, and new use cases directly to our CTO and product team.

  
  

• Help build the playbook

  shape the onboarding, technical account management, and customer success processes we'll use as Sigma grows.

  
  

  
  

We're looking for a senior-level individual contributor who combines technical depth with strong customer skills.

You may currently be a Technical Account Manager, Solutions Engineer, Sales Engineer, Solutions Architect, Customer Success Engineer, or Professional Services Engineer.

You should be comfortable moving from an executive customer meeting or dinner to a hands-on technical session troubleshooting an infrastructure issue.

Experience with enterprise infrastructure, cloud, virtualization, VDI, networking, Windows, VMware/Omnissa, Azure/AWS, APIs, or IT automation is especially relevant.

Regular travel is expected , particularly during this stage of the company.

This is an individual contributor role today, but it has significant room to grow.

As Sigma expands, we'll build teams around customer success, solutions engineering, onboarding, and technical account management.

?The right person will have the opportunity to help build those functions and potentially lead them.

Remote-First / Flexible

Sigma Automate is a distributed team, allowing for remote work within the United States. Local to Atlanta or Boston metro areas preferred.

Travel Requirements

Expect regular travel (up to 25–35%) for customer onboarding, technical workshops, executive briefings, and team offsites.

• Competitive Base Salary & Equity

  Early-stage equity options in a fast-growing startup.

  
  

• Comprehensive Health Coverage

  Medical, dental, and vision insurance for you and your dependents.

  
  

• Flexible Time Off

  Generous PTO and company holidays to help you recharge.

  
  

• Home Office & Tech Stipend

  Hardware and budget to set up an effective home workspace.

  
  

  
  

• First 30 Days

  Master the product architecture, join customer calls, and shadow existing onboarding workflows.

  
  

• First 60 Days

  Lead technical onboarding for new customer deployments independently and partner with sales on technical evaluations. xhyhwjd

  
  

• First 90 Days & Beyond

  Establish repeatable onboarding frameworks, maintain high customer retention/satisfaction, and directly inform the product roadmap.