Level 1 Help Desk

Job Description

Job Description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! 

Wachter is currently accepting applications for a TEMP TO PERM Level L Help Desk position in Mt. Laurel, NJ. Ideal candidate will have previous experience in a Help Desk environment. We currently have two shifts available:

Mon - Fri | 2p-11p 

Sun - Thurs | 8p-5a

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

• Medical, Dental, Prescription & Vision Benefits      
• Life, AD&D and LTD insurance    
• Paid Vacation and Holidays    
• Company-Matched 401(k) and IRA Retirement Savings 
• Per-Diem paid when overnight travel is required

• Help desk experience: 1-3 years (Preferred).
• CCNA certification preferred.​
• Strong written and verbal communication skills.
• Expertise in Cisco IOS, Linux, and Windows Server operating systems.
• Experience with multitasking in a high-energy environment.

• Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
• Keep customers informed of the progress of their queries.
• Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
• Excellent attention to detail and follow-through.
• Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
• Prioritize and escalate support based on the client/public impact.
• Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
• Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
• Learning and supporting a variety of purpose-built software.
• Continued familiarity with network devices and latest technologies.
• Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.

Based on experience.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

Follow us on Facebook, Instagram, Twitter, and LinkedIn.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.