Desktop support-Windows operating system

Desktop Support-Windows Operating System NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop support-Windows operating system to join our team in Warren, Ohio (US-OH), United States (US). This is a full time on-site role located at our client office. Only local candidates will be considered. Role Responsibilities Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices Diagnose and resolve software issues, operating system issues, and network issues Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes Basic Qualifications 3+ years' experience desktop and/or deskside experience Ability to physically perform general office requirements (ability to lift 50lbs) Highly Preferred Skills Reliable personal transportation (Automobile) Undergraduate degree or some college coursework preferred Strong knowledge of Windows operating system environment Solid client service skill A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required Must be able to perform essential responsibilities with or without reasonable accommodations Travel will be minimal and on an exception basis only NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $26/hr-30/hr Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. NTT DATA