Call Center Receptionist

divh2Call Center Representative/h2pISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $21.25 - $21.25 per hour./ppThe work hours for this position are Mon - Fri + Weekends, 6:00 am - 2:30 pm./ppThe Call Center Representative is responsible for supporting customers, clients and facility related concerns and issues during their working schedule. They will answer all calls and in person requests for opening tickets related to Building Maintenance while dispatching tickets to the appropriate handlers. The Customer Service Representative also performs general administrative duties such as answering emails and creating user guide documents./ppSuccess criteria include developing own skill base, participating in development opportunities, complying with safety rules, understanding reporting systems, and the environment./ppKey areas of collaboration and influence involve a solid commitment to quality, safety first, building respectful relationships, coordinating activities with other internal departments, supporting the team, and effective communication with colleagues./ppIdeal candidate experience includes a high school diploma or equivalent education, 1+ years related experience in a call center or administrative environment, ability to work any rotating shifts 24/7, 365 days a year, strong knowledge of MS Office, exceptional customer service skills, poise, tact diplomacy, excellent verbal, written, and organizational skills, being a team player, and bilingual in Spanish is a plus./ppKey accountabilities include ensuring customer phone and/or web requests are assigned to the proper group, following up with the client if necessary, handling customer complaints and resolving problems, answering general inquiries, operating office equipment, proofreading work for errors, and performing other duties as necessary to provide administrative support to the team./ppPhysical demands and work environment involve working primarily in a general office environment, sitting for long periods of time, and working under pressure and time deadlines during peak periods./ppHSEQ compliance requires all employees to adhere to Health, Safety, Environment, and Quality policies and procedures to ensure a safe and compliant work environment./p/div