Field Service Technician - Toner Production Equipment (Level 3)

Position Overview

The Graphic Communication Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

This is a remote position. The ideal candidate is located in, or willing to relocate to, the Toledo, OH area.

The Field Service Technician Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.

Company Overview

FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.

FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of "giving our world more smiles," we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit:

For further details about our commitment to sustainability and Fujifilm's Sustainable Value Plan 2030, click here.

Job Description

Responsibilities

• Provide on-site support installations and service repair to customers in North America
• Provide solutions to complex service issues
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Weekend work and overtime required as needed for installations, service calls and training
• Provide technical support and direction to technicians leading to the resolution of escalated service issues
• Conduct technical training classes as needed for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• 5 or more years of field service experience with toner-based production equipment
• Extensive knowledge in electronics and mechanical operation
• Outstanding customer service
• Computer skills with emphasis on operating systems and hardware.
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on click.appcast.io).