Global Major Incident Manager (SaaS/Cloud Ops)

Cisco Systems, Inc. is seeking a Major Incident Manager to lead high-priority incidents across global teams, translating complex technical situations into actionable plans for executives and customers. You will coordinate engineers, maintain transparency with incident telemetry, and drive post-incident reviews to improve resilience. This role operates in a 24x7 global coverage model with four 10-hour shifts weekly, requiring strong leadership under pressure and a deep understanding of SaaS,