Supervisor, Family Assistance Program (HCA/ISD #7774)

Supervisor, Family Assistance Program (HCA/ISD #7774) Our Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Our Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Our Goals Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. Build the best team in state government by supporting employee's continuous growth and wellness. Why does the job exist? The Supervisor, Family Assistance Program will: Supervise a unit of Family Assistance Analysts (FAA) who are responsible for determining multiple Income Support Programs and providing employment assistance to a diverse population; Provide timely and appropriate customer services in determining clients' eligibility; Provide effective leadership, problem resolution, and training to Income Support Division (ISD) staff in order to ensure that the office follows the County Plan of Operations in meeting performance goals of timeliness, accuracy, and customer service in accordance with federal and state standards and regulations as well as those outlined in the state and county corrective action plans and initiatives. How does it get done? The Supervisor, Family Assistance Program is responsible for: Providing program guidance, mentoring, coaching, and caseload analysis; Training in policies, rules and procedures; Advancing department/division goals for client self-sufficiency by promoting client placement and maintaining positive relationships with work contractors and other community entities; Developing employees by coaching and counseling employees using currently accepted management practices, the Health Care Authority (HCA) Code of Conduct and the County Plan of Operations. Who are the customers? Income Support Division (ISD) Family Assistance Analysts (FAA). Ideal Candidate The Ideal Candidate has experience: Independently managing a caseload; Interviewing clients and assessing income potential based on language and vocational skill, education level, training needs and employment history; Providing technical expertise, consultation, and training in the areas of case management, Determining eligibility and interviewing in a public welfare or social welfare program in an Income Support office. Bachelor's Degree from an accredited college or university in any field and two (2) years of experience in unemployment insurance claims and/or tax, accounting, auditing, finance, budgeting, eligibility determination/interviewing, clerical work, customer service, data entry, and/or interviewing in a public welfare or social welfare program. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. One (1) year of supervisory experience may substitute for one (1) year of experience. Employment Requirements Must possess and maintain a valid Driver's License. Must obtain a Defensive Driving Certificate. Employment is subject to a pre-employment criminal background investigation and is conditional pending results. Working Conditions Office Setting, exposure to VDT, extensive personal computer and phone usage. Bargaining Unit Position This position is not covered by a collective bargaining agreement. #J-18808-Ljbffr New Mexico Department of Justice