Level 1 Network Engineer

We are seeking a motivated Level 1 Network Engineer to assist in maintaining and upgrading our Cisco switching infrastructure. The candidate will work under senior network engineers and follow established processes to execute code upgrades , perform basic debugging , and support day-to-day operational tasks.



Key Responsibilities
• Assist with Cisco switch code upgrades following standard operating procedures.
• Perform pre- and post-upgrade checks including device health, port status, and connectivity validation.
• Escalate complex issues to L2/L3 engineers with clear documentation of troubleshooting steps performed.
• Run basic debug and show commands on Cisco switches (e.g., show log, show interface, show version).
• Ensure change management processes are followed, including updating change tickets and documentation.
• Monitor switch performance and generate health reports after upgrades.
• Maintain accurate records of firmware/software versions across the switch fleet.
• Collaborate with cross-functional teams (NOC, SOC, and Helpdesk) to resolve incidents.
• Participate in scheduled maintenance windows and provide on-call support when required.



Required Skills & Qualifications
• 1-2 years of experience in network operations or related IT support role.
• Basic understanding of Cisco networking concepts (VLANs, STP, trunking, EtherChannel, SNMP, syslog).
• Familiarity with Cisco IOS and IOS-XE CLI.
• Knowledge of network monitoring tools (SolarWinds, PRTG, or similar).
• Strong troubleshooting mindset and ability to follow runbooks accurately.
• Good communication skills to document and escalate issues effectively.
• Ability to work during off-hours for planned maintenance.



Preferred Skills
• Cisco CCNA (or working towards certification).
• Exposure to ITIL processes (change management, incident handling).
• Familiarity with log analysis and packet capture tools (Wireshark, TCPdump).