Front Desk & Operations Associate / Client Engagement

Front Desk & Operations Associate

As a Front Desk & Operations Associate you will be the first point of contact for new leads, current members and dog engagement, responsible for building relationships, delivering exceptional experience, and promoting membership programs. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

What You'll Do

• Build strong relationships with dog parents and provide outstanding customer service
• Promote and schedule first-time visits to introduce customers to our services
• Maintain a clean, organized, and professional front desk environment
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets
• Drive member engagement and build new members by educating customers on the benefits of routine wellness care

What We're Looking For

• A sales-driven mindset with a passion for helping customers make informed decisions
• Proactive and coachable, with a desire to learn and grow in a fast-paced environment
• Strong communication and people skills to engage with customers and build relationships
• A passion for dog wellness and safety
• Retail, hospitality, or membership-based sales experience is a plus

Career Path & Growth

At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.

Why Join Scenthound?

• Competitive hourly pay plus opportunity to earn commission and performance bonuses
• Hourly Rate + Guaranteed Shared Gratuities per hour - Total Compensation Ranges ~$16 -$22/hour based on Scenter's shared tip pool
• Flexible schedule - No Sundays or Evenings!
• A fast-growing company with leadership and career growth opportunities
• A supportive team environment with ongoing training and development
• A chance to be part of a mission-driven company dedicated to dog wellness and safety

If you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound! Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to "Enrich the Connection Between People and their Dogs". We offer membership-based wellness services that focus on a dog's Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

Compensation: $16.00 - $24.00 per hour