Move Manager

Move Manager Full-Time

Caring Transitions of East Central Wisconsin is a locally owned and operated business providing senior relocation, downsizing, estate cleanouts, home organization, and online estate auction services. We are committed to delivering compassionate, professional, and dependable service to customers and families navigating important life transitions.

We are seeking a dependable, highly motivated, and customer-focused Move Manager to independently oversee residential moving and relocation projects. This is a hands-on position combining customer service, professional driving, project coordination, and physical moving responsibilities. The Move Manager will typically work alongside one additional employee, serve as the primary on-site customer contact, and take ownership of the successful execution of assigned moving projects. This position offers a defined opportunity for increased responsibility. Within approximately six months, the successful candidate is expected to develop into the primary coordinator of booked moving projects, managing customer communications, scheduling, logistics, and project execution with minimal supervision. Sales, estimating, and pricing responsibilities will remain with ownership or designated sales personnel.

Initial Responsibilities

• Independently manage assigned moving projects from arrival through completion.
• Provide exceptional customer service and serve as the primary on-site customer contact.
• Safely operate company box trucks, pickup trucks, and trailers.
• Coordinate daily activities with one additional moving team member.
• Actively participate in packing, loading, transportation, unloading, and furniture placement.
• Protect customer belongings, homes, and property.
• Make responsible decisions and resolve routine job-site challenges independently.
• Maintain company vehicles, equipment, and organized work environments.
• Communicate project updates and significant concerns to ownership.

Expanded Responsibilities First Six Months

• Assume primary responsibility for coordinating moving projects after customer booking.
• Communicate with customers before, during, and after their moves.
• Confirm project details, schedules, arrival times, and customer expectations.
• Coordinate staffing, vehicles, equipment, and materials.
• Manage daily moving schedules and logistical arrangements.
• Maintain accurate job documentation and operational records.
• Monitor project efficiency and customer satisfaction.
• Conduct customer follow-up and address routine service concerns.
• Serve as the primary operational contact for booked moving projects while keeping ownership informed of important developments.

Required Qualifications

• Exceptional customer service and interpersonal communication skills.
• Ability to work independently and take ownership of responsibilities.
• Experience safely operating box trucks or comparable larger vehicles.
• Experience towing and maneuvering trailers.
• Valid driver's license and driving record acceptable to company insurance requirements.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to safely perform physically demanding moving responsibilities.
• Professional appearance, dependable attendance, and strong work ethic.
• Ability to meet applicable driver qualification and licensing requirements.
• Willingness to learn company systems and assume increased operational responsibilities.

Preferred Qualifications

• Residential moving, relocation, or furniture delivery experience.
• Experience managing customer-facing projects.
• Experience with scheduling, logistics, or service coordination.
• Experience assisting seniors and their families.
• Previous small-team leadership experience.

Compensation & Benefits

• Competitive hourly pay of $24$29, based on experience and qualifications.
• Full-time employment with overtime opportunities based on business needs.
• Opportunities for professional growth and increased responsibilities.
• Supportive, team-oriented environment within a growing local business.

The Ideal Candidate

We are looking for someone who is confident working independently, genuinely enjoys helping customers, and takes pride in completing projects correctly. The successful candidate will be equally comfortable operating company trucks and trailers, working physically alongside another employee, and communicating professionally with customers. Above all, we value accountability, reliability, professionalism, and exceptional customer service. Caring Transitions of East Central Wisconsin is an Equal Opportunity Employer.