Club Coordinator

Club Coordinator

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Club Coordinators bring events to life for customers and employees alike, planning, organizing, and executing Club Room events with creativity, attention to detail, and outstanding service. In this role, you'll communicate with customers to schedule and plan catered events, oversee room setup and staffing, coordinate technology and decorations, and make every occasion a memorable one.

If you are organized, personable, and thrive on creating great experiences for people, we'd love to have you on our team.

What You'll Do

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Communicate with Club customers to schedule, plan, organize, and order catering for all events
• Set up, decorate, coordinate technology, and clean up all catered events
• Ensure the proper amount of staff is in place to handle customer needs for all events
• Participate on the store planning committee to coordinate employee events such as the Springtime party, Veteran's Day, and other occasions
• Handle and resolve customer issues promptly and professionally
• Answer the telephone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Handle confidential information including gross percentage and sales data and employee wages with discretion
• Adhere to all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Your Skills

• Solve practical problems and interpret instructions across a variety of situations with limited standardization
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately
• File, post, and organize materials; copy data accurately between records; and guide people with clear direction
• Communicate effectively and professionally with customers, team members, and vendors

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Catering Department Manager

Direct Reports: Catering Employees

Education and Experience

• High school diploma or equivalent required; sanitation and food safety coursework encouraged
• Over one year of similar or related experience preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-paced role in a catering and event environment where you will be on your feet throughout your shift. You will have frequent exposure to cool temperatures, dampness, and equipment noise and vibrations, with daily exposure to cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.