Client Relationship Consultant

Overview At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better financial decisions and enabling communities to grow and succeed. A career with U.S. Bank offers opportunities to learn, grow, and discover what you excel at—from Day One. Job Description Client Relationship Consultants build relationships with customers, engaging them via in-person, by appointment, and virtual channels to provide counsel with a digital-first mindset. Develop and maintain client relationships through proactive outreach, asking questions, learning financial needs, and understanding banking channel preferences. Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintain knowledge of consumer and business banking products and services, including digital products, and provide a consistent optimal client experience (greeting clients and processing basic transactions). Develop collaborative partnerships with branch team members to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Educate clients on emerging and self-service digital products and services to assist with meeting financial needs. Leverage resources and technologies to optimize the client experience with operational excellence and accuracy. This position requires National Mortgage Licensing System (NMLS) registration under the Safe Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to meet registration requirements may result in rescission of offer or termination of employment. Qualifications Basic Qualifications: High school diploma or equivalent; typically 3–4 years of job-related retail banking experience or a combination of experience and training. Preferred Skills/Experience: Proven ability to build relationships through proactive outreach, effective client engagement, knowledge of bank policies and support systems, strong customer service and interpersonal skills, experience with digital products and self-service technologies, ability to identify customer needs with a digital-first mindset, and basic proficiency in making appropriate recommendations. Other notes: EEO statements and policies apply as required by law. Benefits Our benefits and total rewards support team members’ whole selves, including health, financial security, and peace of mind. Benefits include: Healthcare (medical, dental, vision) Basic and optional term life insurance Disability insurance (short-term and long-term) Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2 to 5 weeks, depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave accruals Review full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. Compliance E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. Learn more about the E-Verify program . #J-18808-Ljbffr