Service Supervisor

Job Summary The primary responsibilities of this position include, but are not limited to, overseeing the day-to-day operations in the service region related to service, installation and movement/removal to ensure all locations are properly scheduled, serviced, and maintained. Additional responsibilities include the coordination of projects with Service Technicians. Responsibilities Supervise and schedule equipment installations and removals within a region. Supervise, track, maintain and audit regional gaming parts and equipment. Monitor Workday for regional Gaming Service Technicians day-to-day timecards and PTO hours. Respond and troubleshoot service calls for equipment repairs in a timely manner; prioritize according to urgency and location. Manage inventory to ensure parts are available when repairs are needed. Complete all necessary documentation for device entry and logs. Other duties as assigned. Qualifications Minimum 21 years of age. Valid driver’s license and clean driving record. Ability to obtain and/or maintain a Terminal Handler’s License by the Illinois Gaming Board. Strong organizational skills, commitment to excellence, high standards. Excellent written and verbal communication skills. Strong analytical skills; able to manage priorities and workflow. Ability to work independently and as part of various teams and committees. Versatility and willingness to work within constantly changing priorities with enthusiasm. Base Pay Range 50,000-65,000 USD. Benefits Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Employee Assistance Program (EAP) offers counseling for a multitude of topics including mental health, finances, adult care, disability, and grief. Equal Opportunity Employer Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr