Operations Manager

Operations ManagerBecome a hero and join us on our mission to help underserved kids!Generous pay with monthly bonus opportunitiesPTO and paid holidaysCareer growth within your practice and the regionMedical, dental, vision insurance, 401K & morePosition OverviewWe are currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.Pay range: $55,000-$75,000/yrJob ResponsibilitiesEnsure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referralsEnsure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basisUnderstand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and trainingEnsure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize resultsEstablish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as neededTrain teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as neededParticipate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved childrenJob QualificationsBachelor's degree preferredAt least three years of experience in management (healthcare, business, retail, or military) or equivalentFlexible availability, including weekends when necessaryExperience analyzing and monitoring P&L statementsDental, vision, and/or orthodontic experience a plusAvailability to work after hours and on weekends when neededAbility to summarize information and succinctly communicate analyses verbally and in writingHighly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS ProjectIn addition to the job description, you will be asked to perform other duties that support the business and our mission.