Associate

Job Description

Job Description

We are looking for a detail-oriented Associate to support cash management operations for business banking clients. This position plays an important part in daily transaction processing, client service, and operational oversight, helping ensure banking activities are completed accurately and on time. The role also works across internal teams to maintain secure account access, assist customers with treasury services, and uphold regulatory and policy requirements tied to banking operations.

Responsibilities:

• Manage daily settlement activities for designated accounts and ensure transactions are completed accurately and within required timelines.

• Review wire-related information submitted through online banking channels, prepare wire transfer requests, and post incoming and outgoing wires to the appropriate customer or internal accounts.

• Monitor exception reporting and payment activity to identify issues, escalate concerns, and support timely resolution of online banking and cash management items.

• Set up cash management services and user access based on executed agreements, including establishing permissions and maintaining access records.

• Assist business clients with file origination processes, verify submitted files that exceed approved thresholds, and support contract limit changes when authorized.

• Provide training to business users on digital banking and contracted treasury services, helping them use available tools effectively and securely.

• Respond to remote deposit and mobile deposit inquiries, review submitted deposit files periodically, and address usage concerns or processing questions.

• Report positive pay exceptions or similar account alerts and take appropriate action in accordance with internal procedures.

• Follow banking policies, operational procedures, and applicable regulations related to wire transfers, deposits, digital banking, and customer information security.

We offer a full suite of Medical Benefits, PTO, and Retirement.

• At least 1 year of experience in banking operations, cash management, treasury services, or a related financial services role.
• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines with a high degree of accuracy.
• Strong customer service and communication skills, including clear written correspondence, active listening, and timely follow-up.
• Demonstrated ability to work independently, show initiative, and collaborate effectively with colleagues across departments.
• Solid analytical and problem-solving skills with careful attention to detail and sound judgment in day-to-day work.
• Proficiency with computer systems and the ability to learn and adapt to various banking and business applications.
• Understanding of the importance of compliance, confidentiality, and adherence to established procedures and banking regulations.