Administrative Support Services Technician

Administrative Support Services Technician

The Administrative Support Services Technician requires a general knowledge of departmental policies and procedures. The incumbent is responsible for performing detailed, confidential data entry, compiling reports, creating basic correspondence, providing routine and non-routine clerical support to staff and/or management, and performing basic quantitative and/or quality assurance reviews of forms, document files and processes within established guidelines.

Principle Duties and Responsibilities

• Perform various routine clerical duties, utilizing standard office equipment, to include, screen incoming calls, take and transmit messages, maintain calendars, keying information into databases, make photocopies, perform data entry, fax documents, type, and word processing.
• Process routine forms, requisitions, purchase orders, payments, claims, warrants, and/or other related items.
• Respond to requests for information from the public, answer routine questions, direct visitors to appropriate locations.
• Maintain filing system, which may include entering, sorting, and verifying data into a computer system.
• Type a variety of documents with utmost accuracy, which may include, correspondence, reports, memos, notices, forms, contracts, schedules, meeting agendas and minutes, and/or other related materials.
• May be required to assist with the front desk and provide front line customer services to the public, community members, and clients.
• Perform spot checks of inventory and orders supplies as needed.
• Perform other duties of a similar nature or level as requested by supervisor or director.

• Positions assigned to Health Programs may be responsible for: tracking and updating referral logs and records; coordinating special events and clinics.
• Positions assigned to Finance and Accounting may be responsible for: assisting with the processing of accounts payable, accounts receivable, and/or payroll; assisting with the preparation and organization of audit paperwork.
• Positions assigned to Background Investigations and Tribal Gaming may be responsible for: taking fingerprints; issuing identification badges; researching background information on potential employees.
• Positions assigned to Social Services may be responsible for: performing home inspections for licensing renewals.
• Positions assigned to Human Resources Training may also be responsible for: setting up and coordinating new employee training and orientations; organizing and assisting with graduation ceremonies.
• Positions assigned to Grants and Contracts may be responsible for: gathering information prior to the submission of grants as requested.
• Positions assigned to Information Technology may also be responsible for: working with wireless vendors to set up cell phones and pagers.

Required Knowledge, Skills, and Abilities

Knowledge of:

• Clerical and office support practices;
• Assigned department operations and functions;
• Customer service principles and practices;
• Recordkeeping principles;
• Basic mathematical concepts, such as addition, subtraction, and multiplication;
• Filing procedures and practices;
• English language, grammar, and punctuation.
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

• Maintain files and records;
• Prepare a variety of business correspondence, records, reports, documents and forms;
• Follow oral and written instructions, policies, and procedures;
• Operate a variety of office equipment, including a computer, fax/scan and adding machines, and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Education, Certifications and Experience Required

High School Diploma or G.E.D plus two (2) years of clerical experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

• A valid Arizona Driver's License may be required by the hiring department.

• Must be proficient in Microsoft Word and Outlook;
• Must have basic knowledge of Microsoft PowerPoint, Excel, and Publisher;
• Some positions require a Clearance Card, Homeland Security Background Check, or Tribal Gaming License prior to working. Failure to maintain a current Level 1 Clearance Card, Homeland Security Background Check, or Tribal Gaming License will result in termination.