Mgr, Curriculum Development

JOB SUMMARYThe Curriculum Development Manager is responsible for managing the design and development of Charter's technical, customer service, sales, marketing, Charter Business, and leadership training programs. Manage vendors and internal staff responsible for program design and development. Work with technical, customer service, sales, marketing, Charter Business, and leadership training teams, leverage existing materials, direct vendors, and develop programs to establish consistent Charter curriculum.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Lead design and development of technical, customer service, sales, marketing, Charter Business, and leadership training; serve as creative and planning resource to internal customers and training directors.Manage design and integration of technical, customer service, sales, marketing, Charter Business, and leadership classes into a comprehensive curriculum for each training function; ensure each course can be modularized and marketed to different employee groups as needed.Assess clients learning situation, expectations, resources, constraints, learning needs, learning gaps, and task in relation to the organizational mission and goals.Manage development of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts.Manage and direct design and development work of vendors.Prioritize workload of curriculum development staff.Mentor and coach curriculum development staff.Lead the development of innovative programs that increase customer satisfaction and generate revenue.Work with clients to secure approval of new and updated curriculum.Manage team escalations and partner with clients to drive resolution.Act as an instructional design subject matter expert.Partner with functional training managers, supervisors, and points of contact to establish train-the-trainer delivery and certification.Manage integration of content, such as product training, across training functions.Research and analyze training options, delivery methods and techniques.Create and implement evaluation plans to demonstrate business impact of all training initiatives.Partner with peers on all curriculum development responsibilities.Maintain current knowledge of latest industry standards, tools, and processes.Keep abreast of current learning and performance strategies, delivery methods, and techniques.Plan and manage all instructional design projects.Collaborate with subject matter experts and conduct training needs assessments.Provide effective implementation of instructional products and programs.Manage implementation of ROI forecasting and impact studies of training initiatives.Manage external resources to maximize cost effectiveness and quality.Manage Curriculum training budget and staff.Perform other duties as requested by supervisor.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to deal with the public in a professional mannerAbility to make decisions and solve problems while working under pressureAbility to manage multiple projects to meet target dates for implementationAbility to operate personal computer, spreadsheet application, database, windowsAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to work independentlyAbility to lead and manage othersEducationBachelor's degree in Instructional Design, Human Resource Development, Business Administration or related field requiredSpecialized training in instructional design methodologies requiredRelated Work ExperienceInstructional design experience - 5 yearsProject management experience - 2 yearsPREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeKnowledge of cable television products and services a plusSkills in instructional design methodologiesKnowledge of a variety of training delivery systemsSkills in measurement and evaluation of training initiativesSkills in teambuilding, relationship building, facilitation and presentationOrganizational development/change initiatives experience preferredRelated Work ExperienceManagement or leadership experience - 2+ yearsWORKING CONDITIONSOffice environmentApproximately 30% to 60% travel HTR515 305491-4 305491BR