Case Manager - Community Health

Job Description

Job Description

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision:  We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Case Manager - Community Health 

Home Office: Johnson County Office (JCO), Union County Office - Manion (UCOM), or Alexander County Office (ACO). Location is dependent on office space availability. 

Area of Focus:  Behavioral Health

Program(s):  Southern Illinois Rural Healthcare Services Outreach program (SIRHSO) - SIRHSO focuses on expanding access to preventative health care services in underserved rural areas through the following four national priority areas: Heart Disease, Cancer, Chronic Lower Respiratory Disease (CLRD), and Unintentional Injury. This consortium includes local healthcare providers and community-based partners who are committed to reducing health disparities and improving access to early detection and preventive services in our rural communities.   Behavioral Health - Outpatient Mental Health Programming helps individuals build life skills and well-being through behavioral health counseling, psychiatric care, and other care coordination and support services.

Position Summary:  The Case Manager will provide direct support to program participants, ensuring engagement with preventative services and removing barriers to accessing care.

Immediate Supervisor: SIRHSO Director - Nicole Davis 

Hours of Work: Full-time, 40 hours/week. Afterhours on-call rotation required.  

FLSA Classification : Non-exempt 

Minimum Qualifications:  Bachelor’s Degree in Human Services or related field. Qualifies as a Mental Health Professional (MHP); or qualifies as a Licensed Practical Nurse (LPN). Minimum of three years of experience in case management or health related support services preferred. Strong organizational and communication skills, with experience in community outreach preferred.

Skills & Knowledge: Knowledge of local healthcare, behavioral health, and community-based resources, including services addressing social determinants of health such as housing, food security, transportation, and financial assistance. Skilled in care coordination, service navigation, and health-related case management to support individuals in accessing medical, behavioral health, and supportive services. Ability to provide basic health education, coaching, and support to promote wellness, treatment adherence, and healthy behavior change. Basic crisis intervention and conflict resolution techniques. Excellent written, oral, visual, and non-verbal communication skills. Ability to work independently and collaboratively with team members. Excellent organizational skills. Excellent time management skills and the ability to meet deadlines as assigned. 

Special Requirements:  Must be 21 years of age; maintains a valid driver’s license and vehicle liability insurance; maintain First Aid & CPR certification; must complete required registry clearances and criminal fingerprint background checks; travel to off-site/community based locations for direct service delivery; schedules evening / or weekend hours as required; participates in after hours and day call crisis rotation.  

Job duties include, but are not limited to:

• Conduct initial participant intake and connect them with appropriate preventative services.

• Manage a caseload of clients, providing ongoing support and case documentation.

• Facilitate community education and outreach campaigns on program focus areas.

• Collaborate with the Registered Dietician to ensure participants have access to nutritional support.

• Monitor participant progress and address barriers to care, such as transportation or financial challenges.

• Track referrals to healthcare providers and measure outcomes for program reporting.

• Develop and maintain relationships with community partners to enhance participant support.

• Assist participants in navigating healthcare systems and accessing additional resources.

• Coordinate follow-ups with participants to ensure continuity of care and engagement in services.

• Provide feedback to the SIRHSO Assistant Director on program challenges and opportunities for improvement.

• Provide critical support services to program participants, ensuring active engagement with grant activities and working to address barriers to successful outcomes.

• Assist with community education and communication campaigns related to specific special focus areas, including heart disease, cancer, chronic respiratory disease, and unintentional injuries.

Benefit Package

• Professional & upward mobility opportunities 
• A family-oriented atmosphere 
• 401(k) 

• Health, vision and dental insurance option available. 

• Dental, vision and health available after 1st day of the month after 60 calendar days of employment

• Up to $50,000 life insurance policy
• Travel reimbursement

• Up to 368 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.

• Additional opportunities for compensation are available above starting salary!

Salary: $45,052 annually. 

*This is a bargaining unit, union position.