Experienced Automotive Service Advisor

Experienced Automotive Service Advisor - High-Volume Nissan Dealership

Location: Mesquite, TX

This Role Is for Experienced Service Advisors

Trophy Nissan is seeking an Experienced Automotive Service Advisor (Service Writer) to join our large, high-volume service department. This opportunity is specifically designed for seasoned service professionals who understand dealership service operations, thrive in a fast-paced environment, and are ready to make a long-term commitment to their career.

If you have proven experience as a Service Advisor and are looking for a stable dealership with strong leadership, consistent customer traffic, and a supportive management team, Trophy Nissan offers the structure and opportunity to build a lasting future.

Compensation

• Competitive pay plan based on experience
• Performance-driven earning potential

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Employee Discounts
• Paid Time Off
• Opportunity for Growth

Key Responsibilities

• Build and maintain strong customer relationships to increase satisfaction and retention
• Act as the primary liaison between customers and the service department
• Accurately assess vehicle concerns and recommend appropriate services and repairs
• Monitor repair progress and provide frequent updates to customers
• Increase profitability through ethical service recommendations and promotions
• Coordinate with technicians regarding diagnostics, repair timelines, and parts availability
• Oversee and participate in quality control to ensure work meets dealership standards
• Maintain professional image, ethical business practices, and organized work environment
• Assist in the development and documentation of standard operating procedures

Qualifications

• Previous automotive Service Advisor / Service Writer experience required
• High school diploma or equivalent
• Valid driver's license with a clean driving record
• Strong communication, organization, and multitasking skills
• Ability to perform effectively in a fast-paced dealership environment
• Proficient with computers and dealership management systems
• Ability to read, write, and speak English fluently

About Trophy Nissan

Trophy Nissan is a premier Nissan dealership that has been serving the Mesquite, Texas community for over 50 years. Our commitment to providing exceptional service is second to none. We strive to exceed expectations at every turn through innovation, integrity, and the dedication of our team members who take pride in delivering outstanding customer experiences.

Equal Opportunity Employer Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics