ServiceNow IT Asset Management (ITAM) Specialist

Role Summary

Implement and operate ServiceNow IT Asset Management capabilities across hardware, software, SaaS, and cloud assets, covering lifecycle, compliance, inventory, and cost optimization.

Key Responsibilities

• Configure Hardware Asset Management (HAM) and/or Software Asset Management (SAM) workspaces and processes.
• Manage asset lifecycle workflows from request/procurement through receiving, deployment, stockrooms, inventory, refresh, and disposal.
• Configure software normalization (Content Service), software models, entitlements, reconciliation, and publisher packs (e.g., Microsoft, Oracle, IBM, Adobe, SAP).
• Implement SaaS License Management and hardware model normalization with end-of-life/end-of-support data.
• Improve asset-to-CI synchronization and data quality across ITAM and CMDB.
• Integrate with procurement (e.g., Coupa, Ariba), Discovery, endpoint tools via Service Graph Connectors (SCCM, Intune, Jamf), and financial systems.
• Develop asset dashboards, compliance positions, and optimization/savings reporting.
• Support audits, testing, upgrades, and production operations.

Required Qualifications & Skills

• 4+ years of ServiceNow experience, including 2+ years of hands-on HAM and/or SAM implementation.
• Understanding of asset lifecycle, inventory, software licensing metrics, and compliance.
• Knowledge of CMDB, Discovery, and Service Graph Connector data flows.
• Strong data-analysis and process-design skills.

Preferred Qualifications

• CSA; CIS-Hardware Asset Management and/or CIS-Software Asset Management.
• IAITAM certifications (e.g., CHAMP, CSAM).
• Experience with enterprise software licensing audits and vendor negotiations.

Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.

• L2 (3-5 yrs): Independently configures HAM/SAM processes, asset lifecycle, normalization and reconciliation.
• L3 (5-8 yrs): Leads ITAM workstreams, owns publisher compliance positions, asset-CI data quality and procurement integrations.
• L4 (8+ yrs): Defines the ITAM strategy and roadmap, drives license optimization and audit defense, and advises client leadership.

General Expectations

• Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
• Produce clear technical/functional documentation and follow established development, security, change, and release standards.
• Communicate effectively with technical teams, business stakeholders, and client leadership.
• Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.