Customer Solutions Advocate (Collections)

Fifth Third Bank - - Responsibilities: Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency; Monitor delinquent accounts to identify opportunities where alternatives to repossession, bankruptcy, foreclosure, etc. exist; Skip trace accounts by accessing statements, applications, and third-party vendor services to improve customer contact and overall account resolution; Employ conflict management skills to handle escalated situations while complying with quality assurance procedures and providing outstanding customer service; Mentor and train peers while functioning as a Customer Solutions subject matter expert