General Manager

Job Description

Job Description

Role:

The Wendy's Restaurant General Manger is a high performing, driven leader who is passionate about providing exceptional guests service in a quick and friendly manager. The Restaurant General Manager is driven to meet sales goals, control financial aspect of the organization, and maintain standards of the organization.

Essential Job Functions:

• Creates an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service.
• Builds team understanding and commitment to guest service standards.
• Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
• Direct and conducts regular training with team members.
• Provides regular feedback to team members and identifies areas for improvement.
• Creates a workplace where team members strive to do their best.
• Ensures that federal, state, and local laws, regulations, and ordinances are practiced and enforced.
• Maintains a clean and safe restaurant for guests and team members.
• Responsible for financial success through proper budgeting and labor control.
• Drives continual sales increase through excellent operations.
• Maintains restaurant inventory and ensures accessibility and organization.
• Responsible for routine maintenance and repairs of all equipment.
• Performs other duties as assigned.

Job Requirements:

• Must have a valid driver's license and proof of valid insurance.
• Must be able to work a minimum of 50 – 55 hours per week including weekends.
• Knowledge of all restaurant policies and procedures.
• Knowledge and understanding of labor cost reporting, profit and loss statements, operating statements, and other business-related reporting.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Basic computer skills.
• Ability to implement policies and procedures.
• Ability to develop employees through training and counseling.
• Knowledge of recruiting and interviewing potential team members.
• Manage conflict resolution.
• Create and maintain a positive work environment.

Wendy's is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.