Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Life insurance
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2022 and is a growing team of two with strong ties to the local community. I began my career working for another State Farm agent right out of college and opened my own agency shortly after, bringing a strong foundation and drive to build something meaningful.

I’m a graduate of West Virginia University, married, and enjoy golfing and traveling in my free time. We’re very active in the community, supporting local sports and sponsorships, and have become a trusted presence in a small, close-knit area.

For our team, we offer a Simple IRA, life insurance, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is laid-back and community-focused, but still driven to succeed. We’re looking for someone who is resilient, confident, and not afraid of hearing “no” - someone who can overcome objections, stay motivated, and grow within a supportive, small-team environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Hayden Stewart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.