Guest Services Specialist (Reception/Concierge)

Job Description

Job Description

Guest Services Specialist

[City, State], United States
On-site

SPS Global is seeking a polished, hospitality-driven Guest Services Specialist to deliver an exceptional workplace experience for clients, employees, and visitors. As the first point of contact, this role is responsible for creating a welcoming, professional, and memorable experience while coordinating front-of-house operations, concierge services, workplace support, and client engagement.

The ideal candidate is customer-focused, highly organized, and passionate about delivering white-glove service in a fast-paced corporate environment.

Job Overview

The Guest Services Specialist serves as the primary front-of-house representative, ensuring every visitor, employee, and client receives exceptional service from arrival through departure. This role combines reception, concierge, hospitality, workplace experience, and office services to create a seamless and elevated client experience.

Working collaboratively with internal teams, this position supports workplace operations, meeting and event coordination, office readiness, and client engagement initiatives while maintaining the highest standards of professionalism.

Reports To:
Workplace Experience Manager, Client Services Manager, Client Manager, Client Director, or equivalent leadership

What You'll DoGuest Reception & Client Experience

• Welcome clients, guests, and employees with a professional and engaging demeanor
• Serve as the first point of contact for visitors, ensuring a seamless arrival and departure experience
• Build positive relationships with clients by understanding their preferences and service expectations
• Create and maintain client preference profiles to deliver personalized service
• Execute workplace engagement initiatives and "surprise and delight" experiences that enhance office culture

Concierge & Workplace Services

• Serve as the primary contact for workplace service requests
• Coordinate client requests and ensure timely follow-up and resolution
• Provide concierge recommendations including local restaurants, transportation, hotels, and nearby amenities
• Arrange transportation, accommodations, restaurant reservations, and local experiences as requested

Event & Hospitality Support

• Coordinate catering for meetings, conferences, and special events
• Assist with event planning, room setup, guest management, and event execution
• Ensure meeting rooms and hospitality spaces are presentation-ready

Workspace & Office Operations

• Support onboarding, office moves, departures, and workspace readiness
• Install office signage for employees and visitors
• Coordinate with contractors under the direction of Workplace Experience leadership
• Ensure printers remain operational and stocked with paper
• Secure or dispose of unclaimed print jobs according to office policy
• Maintain reception, lounges, and common areas in a clean, organized, and welcoming condition
• Monitor and replenish beverages, office supplies, and hospitality items

Client Satisfaction & Continuous Improvement

• Gather client feedback to improve workplace services
• Analyze feedback trends and recommend service improvements
• Maintain strong relationships with internal teams and clients

Emergency & Workplace Support

• Understand emergency procedures and assist guests during emergency situations
• Serve as a point of contact to help ensure visitor safety and communication during emergencies

What We're Looking ForRequired

• High School Diploma or equivalent
• Proven experience in a client-facing role within a corporate, hospitality, or workplace environment
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Professional appearance and demeanor
• Ability to maintain confidentiality and discretion
• Strong organizational and prioritization skills
• Technology proficiency with Microsoft Office and workplace software
• Ability to work effectively in a fast-paced environment

Preferred

• Associate's or Bachelor's degree
• Hospitality-related education or certification
• Customer service or hospitality certification
• Experience supporting workplace experience, executive reception, concierge, or office services

Competencies

• Exceptional customer service and hospitality mindset
• Strong relationship-building skills
• Professional communication and executive presence
• Organizational excellence and attention to detail
• Creative problem-solving and initiative
• Adaptability and flexibility
• Ability to prioritize multiple responsibilities
• Strong collaboration and teamwork
• Results-driven with a proactive approach
• Comfortable working independently while supporting team objectives

Physical Requirements

• Ability to lift or move packages weighing 40 lbs. or greater
• Ability to move materials using wheeled carts with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating phones, printers, copiers, and office equipment

Travel:
None or negligible

What We Offer

Career Growth: Opportunities to build a career in Workplace Experience, Hospitality, Office Services, and Client Operations.

Learning & Development: A culture that promotes continuous learning, leadership development, and career advancement.

We Recognize Talent: Employee recognition programs that celebrate outstanding performance and contributions.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, Employee Assistance Program (EAP), Short-Term Disability, Life Insurance, Education Discounts, 401(k) with Company Match, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

About SPS

SPS is an award-winning employer of choice delivering innovative Enterprise Workplace Solutions and Technology Business Solutions to organizations across North America, including many Fortune 500 companies.

Our services include workplace experience, reception and concierge services, mail center operations, conference room management, document processing, and technology-enabled business support. We proudly serve organizations across industries including banking, legal, insurance, technology, higher education, advertising, healthcare, and other professional services.

At SPS, we embrace the uniqueness of every employee and are committed to fostering a workplace built on inclusion, equity, diversity, and equal opportunity. We believe our people are our greatest strength and are dedicated to creating an environment where everyone can thrive.

SPS. The Power of Possibility.

Disclaimer:
This job description is not intended to cover or contain a comprehensive listing of duties, responsibilities, or activities required of the position. Duties and responsibilities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.