Lead Associate - OH

Job Description

Job Description

Lead AssociateAbout Shangri-LaAt Shangri-La, we are building something special. We are a multi state cannabis company focused on creating safe, compliant, and genuinely great dispensary experiences for both our customers and our teams. We move fast, we hold high standards, and we take a lot of pride in what we are building. If you like being part of a team that cares about doing things the right way and having a little fun while doing it, you will fit right in.What This Role Is All AboutAs a Lead Associate, you are a key part of the store's daily operations and leadership support. You help set the tone for the team, support the flow of the floor, and step in to guide others when needed. You are still very much customer facing, but you also play an important role in keeping the team aligned, supporting compliance, and helping drive overall store performance.Is This You? You lead by example and naturally step in to support others. You stay calm and solution focused in a fast paced environment. You notice gaps and take action without being asked You communicate clearly with both team members and leadership. You take pride in both the customer experience and team success. If you are reading this thinking yep that is me, keep going. What You Will Be Doing Leading the Floor Help manage the daily flow of the sales floor and customer experience. Support Associates during busy periods and more complex interactions. Act as a go to for questions, direction, and support throughout the shift. Supporting the Team Help onboard and train new team members. Reinforce company standards, expectations, and SOPs. Provide real time coaching and feedback to support team development. Driving Customer Experience and Sales Ensure every customer receives a consistent and high quality experience. Support store goals such as AOV, UPT, and overall customer satisfaction. Step in to resolve customer concerns in a professional and timely way. Maintaining Compliance and Operations Ensure ID checks, transactions, and daily processes are completed correctly Support inventory counts, audits, and delivery check ins. Help maintain a clean, organized, and audit ready environment Partnering with Leadership Support Managers and Assistant Managers with daily operations. Communicate any issues, trends, or opportunities you are seeing. Help maintain accountability and consistency across the teamTotal Compensation & BenefitsBase Pay $21.00 per hour Approximately 40 hours per week Estimated annual base pay of $43,680Additional Earnings Tips average around $[4] per hour, approximately $7,680 per year Monthly bonus potential up to $3,600 per year Employee discount of 20 percent, estimated value around $900 per yearBenefits Health insurance with 50 percent company contribution, approximately $62 per month Dental insurance with 50 percent company contribution, approximately $13 per month Vision insurance [fully covered or partial], approximately $4 per month Paid time off of 56, hours annually, approximately $1,176 in value Estimated Total Compensation Approximately $57,984 per YearWhat We Are Looking For Previous retail or dispensary experience preferred. Leadership or key holder experience is a plus Strong communication and problem solving skills. Ability to stay organized and handle multiple priorities. Comfortable supporting team accountability and compliance Meets all state requirements to work in a dispensary.Why Shangri-La We are growing and there is real opportunity to grow with us. Clear expectations and structured operations. A team that works hard, supports each other, and keeps things real.Equal Opportunity Employer Shangri-La is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to any protected status.