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Call Center Associate

DigiDoc, Inc. dba Public Sector Solutions Group

REMOTE CALL CENTER AGENTS – UTILITY SUPPORT

PS2G is actively hiring individuals with strong customer service skills to support regulated utility programs. Candidates should be able to work comfortably in a fast-paced environment, follow structured protocols, and ensure accurate data entry. What You Will Do
  • Answer inbound calls related to billing inquiries, payments, outages, and account updates
  • Accurately enter customer data into system records
  • Follow established procedures, scripts, and compliance standards
  • Assist customers with payment extensions and service options
  • Support queue coverage during high-volume periods
What You Bring
  • At least one year of customer service experience
  • Strong verbal communication and active listening skills
  • Ability to handle billing calculations and explain charges
  • Comfort working with systems, desktop tools, and customer data
  • Willingness to support extended hours during peak utility events
Bilingual Spanish speakers are encouraged to apply. What PS2G Provides
  • Remote equipment package (secured access, laptop, headset)
  • Paid training including classroom learning and live-support nesting
  • Ongoing development and performance support
  • Long-term assignment stability and career mobility DigiDoc, Inc. dba Public Sector Solutions Group

Vacancy posted 2 days ago
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