Account Manager

About Us One Hat One Hand is a custom architectural fabrication company specializing in metalwork, feature elements, and precision-built solutions for high-end commercial, institutional, and public projects. We collaborate with architects, developers, and general contractors to bring bold design visions to life. Position Overview We’re looking for a motivated Account Manager with Business Development Responsibilities to drive new business growth and nurture existing client relationships. This dual-role position balances outbound sales efforts with long-term relationship management and requires a unique blend of prospecting skills, client service acumen, and architectural sensibility. Key Responsibilities Account Management (AM Function – ~60%) Serve as the primary point of contact for a portfolio of active clients Manage ongoing relationships with key accounts, ensuring satisfaction and repeat business Monitor project progress, align internal teams, and identify upsell opportunities Prepare add-on scopes, change orders, and proposals in collaboration with estimating Represent the brand at industry events and client presentations New Business Development (BDR Function – ~40%) Identify and engage new prospects: architects, GCs, developers, and consultants Generate and qualify leads through cold outreach, referrals, and networking Manage the early sales process—initial contact through proposal coordination Book and participate in discovery meetings and design introductions Track outreach and pipeline using CRM (e.g., HubSpot, Salesforce) Qualifications: 3–6 years of experience in B2B sales, business development, or account management—preferably in architecture, construction, or fabrication industries Strong understanding of the AEC (Architecture, Engineering, Construction) landscape Proven success in hitting sales quotas and managing client accounts Excellent communication and presentation skills; ability to speak to both designers and builders Comfortable with CRM tools, sales tracking, and pipeline reporting Self-starter with strong organizational skills and a bias toward action