Operations-IT Analyst: Process & Change Leader

Description The Business Analyst serves as a critical liaison between the Operations and Information Technology teams, translating business needs into technical solutions and ensuring alignment between operational priorities and system capabilities. The Business Analyst is a strategic communicator and systematic organizer with a strong working knowledge of day-to-day operations and priorities within their department and the company. With their commitment to innovation, they will seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. The Business Analyst is attentive to identifying business needs for the company and clients, working on logic and analytical-based projects, developing processes for internal and external systems, and organizing, prioritizing, and leading development projects for teams. Responsibilities Process Improvement Serve as a trusted liaison between the operational side of the organization and the information technology (I.T.) department or external service providers. Collaborate with various departments to gather information, assess needs, and identify opportunities for operational enhancements. Stay informed about industry trends and best practices to provide relevant insights and recommendations to management. Assist in developing business cases for projects and initiatives, including cost-benefit analysis. Periodic review and update of business requirements documents. Troubleshooting and problem-solving, as well as working closely with managers and software developers to solve business problems. Implementation Monitor and evaluate the implementation of recommended solutions, ensuring adherence to timelines and budgets. Facilitate training sessions and workshops to support change management initiatives and promote a culture of continuous improvement. Work closely with business users for UAT (User Acceptance Testing) support and provide help in the creation of UAT test cases and scenarios. Perform triaging of UAT defects and work with Business users to either rectify requirements or clarify users’ expected behavior. Reporting Analyze organizational processes, systems, and procedures to identify areas for improvement and recommend solutions. Conduct research and data analysis to support decision-making and strategic planning initiatives. Develop and implement performance metrics and key performance indicators (KPIs) to measure success and progress toward goals. Prepare detailed reports, presentations, and recommendations based on findings and analyses. Requirements Education & Experience Education: Bachelor’s degree in business administration, management, or a related field. Experience: Minimum two years of experience in a business analyst role or relevant applicable experience in an Insurance Agency Operations role with an interest in technology and project management required. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, and Power BI) and project management tools preferred. Knowledge & Skills Strong analytical and problem-solving skills, with the ability to interpret complex data and draw actionable conclusions. Excellent communication and interpersonal skills, with the ability to present findings clearly and effectively. Ability to work independently and collaboratively in a team-oriented environment. Strong ability to work with client stakeholders. Strong organizational skills and attention to detail. Operates with a proficient amount of natural ingenuity and creative thinking. Knowledge of business process improvement methodologies (e.g., Lean, Six Sigma) is a plus. Physical Demands The physical exertion is sedentary and occurs in an office environment. Exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Substantial movements and repetitive motion of the wrists, hands, and fingers. Individuals must have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer, and extensive reading. Professional. Team Player. Positive. Trust. UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and to receive all other benefits and privileges of employment, contact People Operations at View email address on click.appcast.io

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