Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Hello and thank you for visiting my site! My name is Jeff Adragna; I am a proud father, husband and Christ follower. My family is my driving force to help other families achieve their financial goals. The Adragna Agency has been open since 2012 and I have been an associate with State Farm since 2008. I am a proud graduate of Louisiana State University, with a BA in Business Management. At the Adragna Agency, we do insurance differently. My team of licensed professionals and I take time to get to know you and understand your unique insurance needs. We focus on giving you the value and service you deserve, and we make you feel like family along the way. Our agency enjoys customizing our professional risk guidance to assist customers with what is most important to them. There aren't many companies, insurance or otherwise, where you get access to a dedicated person and team who you can call, text, or email and get a response from someone you actually know. As a Customer Service Representative with Jeff Adragna State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

Compensation: $45,000.00 - $85,000.00 per year

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Jeff Adragna - State Farm Agent may be the right fit for you!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Houston.
• I have been a State Farm agent since 2008.
• I am a proud graduate of LSU.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet
• Additional languages spoken: Spanish and Vietnamese

If You Want a Career, Not a Job, Then We Encourage You to Apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.