Account Manager

The Account Manager owns and manages lighting projects from start to fruition, while providing excellent customer service to rep firms and clients. This role works closely with internal and external stakeholders to ensure client projects are successfully quoted, built, and shipped.

Responsibilities

• Serve as the right hand of the sales team to manage projects from start to fruition and post sales requirements.
• Act as the liaison between customers and internal technical teams to ensure all BOMs are accurate and timely.
• Coordinate any changes required to successfully provide revised documentation in a clear and efficient manner.
• Communicate interdepartmentally on project status, product development, custom requests and sales collateral needs
• Follow-up with customers to keep open projects on track and schedule.
• Organize pricing structures for different types of customer bases.
• Review project layouts, fixture schedules and requests to provide project quotations.
• Coordinate with new OEM customers to provide efficient processes and quotations to grow the relationship through thorough, professional and timely communication.
• Receive, review and coordinate release of purchase orders.
• Communicate with colleagues to relay proper information for successful order entry.
• Review product and material stock levels to provide lead times and manage customer expectations of order completion.
• Make sure all info in CRM and ERP is correct and proper documentation is uploaded.
• Additional responsibilities as required.

Qualifications

• Previous account management experience required.
• Experience in a client facing role required.
• Excellent verbal and written communication skills.
• Lighting industry experience a plus, but not required.
• Bachelor's degree or equivalent experience.