Restaurant Server

Job Description

Job Description

Job Summary

We are looking for a rockstar dinner server to brighten our guests' day. The ideal candidate would be fast-paced, upbeat, and personable. The goal is to make every meal a memorable one, and to create lasting impressions on guests to bring them back. At Hilton Garden Inn, we strive for excellent, friendly service, whether it's at the front desk or in the restaurant. Our goal is to make each guest's day better and brighter. Every stay. Every time.

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!

Benefits 

• Employee Discount 
• Referral Bonus Program
• Inquire about open full-time positions for additional benefits!

Essential Duties & Responsibilities

• Greet guest promptly using your name.
• Have full knowledge of Hilton Honors members standards
• Be knowledgeable of all menu items, their ingredients, what to serve them with, their garnish, and their methods of preparation.
• Be prepared to answer any questions about the menu in a direct concise manner. If you have questions about an item, ask your manager or Executive Chef.
• Pay special attention to the finer details of guest service including water glasses, replacement of flatware, napkins, etc.
• Look at what you are serving. If something is not correct, have the chef correct it or let your manager know; do not take it to the guest!
• Remove all dirty plates, silverware, and glasses when the entire table has completed each course of the meal. Never leave the dining room empty-handed. All tables must be bussed within 4 minutes of the guest leaving. It is your responsibility, to see that this standard is met on all your tables.
• Clean as you go.
• Check your stations at the beginning of your shift to insure proper setting and cleanliness of tables, chairs, and floor.
• Have available all necessary equipment to work including pad of paper, pen, check folder, clean towel, tray, etc…
• Do all assigned set-up and side work as per set-up sheets and cleaning schedule.
• You are responsible for all your receipts and any missing will be closed to cash. You are responsible for those tickets.
• Relate all guest comments to the manager on duty. This includes good or bad comments about any area of the hotel, not just the restaurant. Solicit guest comments through use of comment cards.
• A server is never to add a gratuity to a check without permission from both the guest and the Manager

Qualifications

• Prior experience as a Restaurant server or similar role
• Customer service experience
• Excellent communication and organizational skills

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.