Member Service Representative (Overnight)

Member Services Representative (Overnight) Full Time, Part Time, Hourly Job Family: Operations Location: 651 N Business 35 New Braunfels, TX 78130 Reports to: Assistant General Manager Position Overview We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. What You’ll Do As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front‑desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand‑opening ready” every day. What Success Looks Like Every member and guest is greeted quickly with a genuine smile, smooth check‑in, and helpful support, leading to high satisfaction and positive comments about the front‑desk experience. Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest‑to‑member conversion, solid Peaks and ACH percentages, and high CrunchOne Kickoff completion. The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors. The desk and lobby stay clean, organized, and “grand‑opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed. Leaders and teammates see you as a reliable, detail‑oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift. About You You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit‑chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history. Responsibilities Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail and tanning product sales Promotes membership privileges including tanning, group fitness, small group training and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operation Maintains a clean and organized work area Able to navigate all stations of the front desk area, to including check‑in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility Performs opening and closing checklist and duties Required Qualifications Minimum 1 year of experience in a service-oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required Travel No travel required Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full time positions Basic Life and AD&D HSA Short‑term disability Free gym membership Equal Opportunity Employer UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. #J-18808-Ljbffr